Analyst - Business Performance/Process Integration
SKG, Inc.
Austin, TX
10.2017 - 04.2022
- Created custom reports and KPIs by querying ERP and CRM databases to provide key insights and information to C-suite, Finance, Operations, and Sales teams, which helped facilitate 71% increase in sales within first 2 years of employment.
- Produced and assessed regularly delivered reporting and visualizations to teams across organization, and audited for accuracy. Produced on-demand ad-hoc reports as needed.
- Administered and customized organizational setup, user roles and permissions, and user credentials for complex proprietary ERP software used by over 90 employees. Created templates and automations to address company and industry-specific requirements.
- Investigated system issues and quickly implemented resolutions to minimize downtime. Liaised between internal users and ERP software maker to identify bugs and suggest new or improved features.
- Established and maintained EDI with multiple vendors. Connected ERP software to other business platforms using already-configured API integration to improve organizational efficiency and better user functionality.
- Maintained and expanded Chart of Accounts and GL Mapping in ERP software to enhance granularity of transactional data.
- Taught users to navigate ERP system by developing and presenting training sessions and documents.
- Recommended process improvements to CFO, COS, and Controller to optimize business performance and operational agility.
- Wrote clear, thorough SOPs and instructional process & policy documents.
