KELLY REUSS
Grand Junction,Colorado
Summary
Highly ambitious leader with a passion for people and processes. Expertise in customer relations, problem-solving, and organizational leadership.
Overview
24
24
years of professional experience
Work History
Director of Student Services, CMU Tech
Colorado Mesa University
10.2018 - Current
- Lead admissions and student services efforts for the CMU Tech campus
- Supervise College and Career Advisors in area high schools
- Hire, manage, and mentor staff
- Identify opportunities for process improvement
- Create procedures that align with strategic goals
- Provide organizational leadership for staff and faculty
- Lead concurrent enrollment for several Colorado schools
- Increased concurrent enrollment; consistently growing credit hour enrollment
- Implemented an integrated student services model to CMU Tech campus
- Member of Forming the Future Committee for the university strategic plan
- Member of several campus committees committed to improving student experience including focuses in recruitment and retention
- Reduced processing time for concurrent students by leveraging partnerships across campus, and utilizing current technology resources
- Implement alternative options for open house and registration events
- Teach best practices to students and staff
- Provide service to students through holistic advising, understanding and explaining financial aid requirements, cashiering, hold maintenance, financial counseling, and identifying campus resources.
IRIS Advisor
Colorado Mesa University
07.2017 - 09.2018
- Provide exceptional customer service
- Hire, manage, and mentor student staff
- Identify opportunities for process improvement
- Create procedures that align with strategic goals
- Liaise with faculty members and administrative staff to achieve departmental goals
- Lead Student Orientation revamp from an advising perspective
- Redesigned process for pre-screening orientation attendees
- Trained faculty on changes to orientation registration and registration best practices, and supported faculty through orientation registration
- Advising/Registration session consistently identified as most enjoyable/valuable session in 2018 orientation surveys
- Member of IRIS Core Planning Group and participate in high-level planning
- Lead meetings with staff of varying levels
- Collaborated to launch the first group of Peer Advisors equipped to lead peer-to-peer advising sessions
- Lead peers by championing one-stop culture
- Provide service to students through holistic advising, understanding and explaining financial aid requirements, cashiering, hold maintenance, financial counseling, and identifying campus resources
- Record and use student information in CRM, Recruit, and Banner
- Implemented student staff-centered initiatives to encourage departmental unity.
Assistant Coordinator of Testing Services
Colorado Mesa University
07.2015 - 07.2017
- Provided exceptional customer service
- Maintained test integrity
- Maintained testing certifications
- Established office systems designed to increase productivity and reduce redundancy
- Trained new department members
- Supervised and trained student workers
- Brought in new testing company to increase revenue.
Bar Manager
Kannah Creek Brewing Company
02.2011 - 06.2015
- Provided exceptional customer service
- Enhanced guest experience through leadership and employee development
- Reorganized operating procedures to increase productivity
- Improved profitability through precise purchasing skills
- Enhanced brand through exceptional personal communication and adherence to high standards
- Designed and implemented new training procedures
- Mentored employees and fellow management staff on best practices
- Collaborated with management team on problem solving and creative marketing.
General Manager
Catalina Restaurant Group Inc.
07.2006 - 08.2010
- Provided and taught exceptional customer service
- Increased profitability through precise budget management
- Recognized for increasing controllable profit by over $148,000 in a single year
- Responsible for all aspects of full-service restaurant and bar
- Developed new management staff through training and mentoring
- Designed procedures for efficient workflow
- Lead employees from diverse backgrounds, including some who spoke no English
- Liaised with other businesses to accomplish common goals
- Championed the concept of Kaizen, or continuous improvement
- Utilized Microsoft Office applications for cost control, budget management, profit/loss statements, project management
- Supervised over 40 employees at multiple locations.
Associate Manager
Catalina Restaurant Group Inc.
01.2004 - 06.2006
- Provided exceptional customer service
- Supervised direct guest service and shift operations in a fast-paced environment
- Supported General Manager by assisting with administrative and inventory management duties
- Managed cash
- Maintained quality of customer service, guest satisfaction, and health standards
- Recognized for exceptional labor management practices.
Server Trainer
Coco's Franchise
01.2001 - 01.2004
- Provided exceptional customer service
- Trained all new servers according to company standards and assisted management with day-to-day operation
- Prioritized high standards for health and safety
- Lead peers by being a positive and knowledgeable presence
- Set high standard for cleanliness.
Office Manager
Western Slope Hearing Aid
01.2000 - 01.2001
- Provided exceptional customer service
- Created and maintained accurate patient files
- Supported technician by coordinating phone calls, completing data entry projects, and sales
- Organized workflow of office and maintained positive office working environment
- Executed human resource duties including hiring, training, supervision, and termination of employees.
Education
Doctor of Education - Higher Ed Leadership
Northcentral University
San Diego, CA06.2025
Master of Arts: Industrial and Organizational Psychology -
The Chicago School of Professional Psychology
Chicago, IL01.2017
Bachelor of Science: Psychology -
University of Phoenix
Tempe, AZ01.2015
Skills
- Innovative problem solver
- Skilled in Microsoft Office, Banner, Slate
- Strong interpersonal and written communication
- Adept at difficult conversations
- Confident leader
- Thrives in fast-paced and often-changing environments
Other Affiliations
- 2021, current, President, Riverside Educational Center Board of Directors
- 2019, Civico Leadership Academy
Timeline
Director of Student Services, CMU Tech
Colorado Mesa University
10.2018 - Current
IRIS Advisor
Colorado Mesa University
07.2017 - 09.2018
Assistant Coordinator of Testing Services
Colorado Mesa University
07.2015 - 07.2017
Bar Manager
Kannah Creek Brewing Company
02.2011 - 06.2015
General Manager
Catalina Restaurant Group Inc.
07.2006 - 08.2010
Associate Manager
Catalina Restaurant Group Inc.
01.2004 - 06.2006
Server Trainer
Coco's Franchise
01.2001 - 01.2004
Office Manager
Western Slope Hearing Aid
01.2000 - 01.2001
Doctor of Education - Higher Ed Leadership
Northcentral University
Master of Arts: Industrial and Organizational Psychology -
The Chicago School of Professional Psychology
Bachelor of Science: Psychology -
University of Phoenix
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