Kelly R. Harrison

• Maintained accurate delivery logs while executing package deliveries along designated routes.
• Utilized GPS and mapping tools for efficient navigation and time management.
• Executed careful loading and unloading procedures to ensure package integrity.
• Communicated with customers regarding delivery statuses to enhance service quality.

Greeted guests upon arrival, providing essential information about campground amenities.

• Managed reservations and coordinated check-in processes using campground management software.
• Answered inquiries regarding availability and services via phone calls.
• Maintained cleanliness and organization of front desk area to create a welcoming environment.
• Assisted guests with special requests, delivering personalized service and support.
• Processed payments accurately for cash and credit transactions.
• Collaborated with team members to enhance guest experiences across the campground.
• Provided local area information to help guests plan activities during their stay.

• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Greeted customers warmly and made them feel welcome.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Assisted with scheduling appointments for clients and visitors.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Provided administrative support such as filing documents, photocopying and scanning materials.

• Delivered comprehensive administrative support through letter composition, multi-line phone management, billing coordination, file organization, and mail handling.

• Sorted incoming mail according to delivery routes and service standards.
• Delivered mail and packages efficiently to residential and commercial addresses.
• Assisted customers with inquiries about mailing services and package tracking.
• Collaborated with team members to ensure timely processing of mail items.