Kelly Rheault
Long Beach,CA
Summary
Compassionate and highly-dependable individual known for high productivity and efficiency in task completion. Possessing personable, honest, and compassionate demeanor while excelling in communication, teamwork, and adaptability of others needs.
Overview
6
6
years of professional experience
Work History
Group Sales/Reservations Coordinator
Queen Mary
Long Beach
05.2023 - 05.2024
- Ensured prompt and courteous responses to incoming calls while efficiently addressing guest inquiries related to hotel services, facilities, and operating hours.
- Booked room reservations with a focus on maximizing room revenue and average rate by utilizing standard procedures
- Facilitated effective teamwork with Sales Department to address group bookings and needs.
- Organized and maintained records for Group contacts encompassing billing information, deposits, and folios
- Assisted with last-minute reservation changes and requests as required, demonstrating flexibility in adapting to unforeseen circumstances.
- Maintained accurate records of Group contracts and resumes to align with agreements made in the Revenue Huddle between the Director of Sales/Marketing and the Director of Revenue.
- Monitored daily sales activity and alerted Guest Services Manager about sold-out nights, group status, and potential problem situations.
- Performed daily audits on bookings to identify discrepancies or errors.
- Verified guest information and payment options ensuring accuracy and completeness.
Store Associate
In-N-Out
Seal Beach
01.2022 - 08.2023
- Greeted customers with a positive and friendly attitude upon arrival, enhancing their overall experience with our burgers.
- Ensured accurate order-taking by asking the 'Four Essential Questions' and delivering orders with a friendly smile
- Mastered proper cooking time for fries, effectively communicated orders to fry table, accurately estimated fry quantities for each basket drop
- Accurately dressing burger bottoms to correct tag item, maintaining a clean kitchen environment with regular table wipe-downs, and effectively communicating with fry person and front-line associates
- Ensured seamless operations by quickly dressing bottoms and keeping the board full and organized for both the cook and board associate
- Organized produce based on the First-In, First-Out method
- Cleaned and accurately sliced, cut, and cored salad table produce while maintaining In-N-Out quality standards
Hostess/Food Runner
King's Fish House
Long Beach
06.2018 - 01.2020
- Delivered courteous greetings and provided accurate wait time estimates to all arriving guests, offering assistance as needed.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assessed restaurant operations to optimize seating arrangements and dining efficiency
- Addressed customer complaints promptly and courteously.
- Provided timely and friendly assistance to guests, ensuring their inquiries and requests were handled efficiently.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated clearly with kitchen staff regarding customer orders.
Security Guard
Shield SISC
Arcadia
10.2018 - 08.2019
- Assisted Santa Anita Racetrack Security Department as backup security personnel.
- Ensured proper credentials were provided by all entrants and assisted with credential distribution.
- Established and maintained secure and safe environments for employees, vendors, and event attendees
- Maintained security of property and individuals during posted hours at special events
- Reported and observed security breaches to on site supervisors
- Proficiently managing sensitive and confidential data
- Enhanced communication and assistance skills while collaborating with the public, police, and supervisors for crowd and traffic control
- Open communications with on-site EMT units.
Education
Bachelor of Arts - Criminal Justice
California State University - Long Beach
CA05-2021
Associate of Science - Pre-Medicine
Long Beach City College
CACertification - Emergency Medical Technician
West Coast EMT
Orange, CA06-2020
Certification - Emergency Medical Technician
West Coast EMT
Los Angeles, CA09-2024
Skills
- Independent and Team Collaboration
- Detail Oriented
- Strong Analytical Skills
- Adaptability and Flexibility
- Multitasking and Organization
- Knowledge of Medical Terminology
- Vital Signs Monitoring
- Basic Life Support
References
References available upon request.
Timeline
Group Sales/Reservations Coordinator
Queen Mary
05.2023 - 05.2024
Store Associate
In-N-Out
01.2022 - 08.2023
Security Guard
Shield SISC
10.2018 - 08.2019
Hostess/Food Runner
King's Fish House
06.2018 - 01.2020
Bachelor of Arts - Criminal Justice
California State University - Long Beach
Associate of Science - Pre-Medicine
Long Beach City College
Certification - Emergency Medical Technician
West Coast EMT
Certification - Emergency Medical Technician
West Coast EMT
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