Summary
Overview
Work History
Education
Skills
References Available
Certification
References
Timeline
Generic

Kelly Richard

Sanford,NC

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

PURCHASING/CUSTOMER SERVICE MANAGER

Hydro Tube Enterprises
Sanford, NC
01.2020 - Current
  • Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services
  • Purchase the highest quality merchandise at the lowest possible price and in correct amounts
  • Maintain and review computerized or manual records of purchased items, costs, deliveries, product performance, and inventories
  • Research and evaluate suppliers, based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history
  • Confer with staff, users, and vendors to discuss defective or unacceptable goods or services and determine corrective action
  • Evaluate and monitor contract performance to ensure compliance with contractual obligations and to determine the need for changes
  • Interacting with customers daily by answering their questions and directing them to the appropriate service for their need
  • Establishing customer service policies and procedures
  • Taking ownership of customers issues and following problems through to resolution.

GENERAL SALES MANAGER

Signet Jewelers
Southern Pines, NC
01.2012 - 01.2021
  • Resolve customer complaints regarding sales and service
  • Plan and direct staffing, training and performance evaluations to develop and control sales and service programs
  • Exceeded sales goals over 40% of forecasted goal in first year
  • Review operational records and reports to project sales and determine profitability
  • Monitor customer preferences to determine focus of sales efforts
  • Developed training for staff member and held weekly meetings
  • Direct, coordinate, and review activities in the sales and service accounting and record keeping, and in receiving and shipping operations
  • Developed quarterly marketing and sales campaigns in accordance with advertising schedules and company budget
  • Represent company at sales meetings to promote products and sales techniques
  • Monitor Profit and Loss statements
  • Loss prevention management.

OFFICE MANAGER

Heaven Scent
Charlotte, NC
02.2005 - 07.2012
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency
  • Direct or coordinate the supportive services department of a business, agency, or organization
  • Monitor the facility to ensure that it remains safe, secure, and well maintained
  • Plan, administer and control budgets for contracts, equipment, and supplies
  • Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

Education

B.A. Psychology -

SOUTHERN NEW HAMPSHIRE UNIVERSITY
04.2024

AA Business Administration -

CENTRAL PIEDMONT COMMUNITY COLLEGE
05.2013

Life Insurance License, NC and OH -

Licensed Notary -

Skills

  • Training and mentoring
  • Talent Development
  • Call Monitoring
  • Schedule Coordination
  • Workflow Management
  • Client relations and retention
  • Focused on customer satisfaction
  • Sales proficiency
  • Training programs
  • Purchasing and procurement
  • Customer Relations
  • Conflict resolution techniques
  • Personnel training and development
  • Customer Relationship Management (CRM)
  • Training and coaching

References Available

True

Certification

  • Certified Diamontologist
  • Certified Gemologist
  • multiple certificates being recognized as top performing manager

References

References available upon request.

Timeline

PURCHASING/CUSTOMER SERVICE MANAGER

Hydro Tube Enterprises
01.2020 - Current

GENERAL SALES MANAGER

Signet Jewelers
01.2012 - 01.2021

OFFICE MANAGER

Heaven Scent
02.2005 - 07.2012

B.A. Psychology -

SOUTHERN NEW HAMPSHIRE UNIVERSITY

AA Business Administration -

CENTRAL PIEDMONT COMMUNITY COLLEGE

Life Insurance License, NC and OH -

Licensed Notary -

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Kelly Richard