Kelly Ricketts
Midland,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Recognized for a high degree of integrity and professionalism.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Process Specialist
Kelly Services/Dow
03.2018 - 02.2023
- Responsible for the execution & training delivery of Most Effective Technology (MET) work processes & operating discipline for maintaining data. Document support scripts so that consistent support is provided for repeat issues
- Builds functional & technical expertise for work process, applications & tools (SAP, MDG, CMT, Winshuttle, LSMW, etc) used in the creation & maintenance of master data
- Builds technical depth in SAP master data & its integration with other functions and modules within SAP. Support the implementation of coding business rules for the data entity defined by the data owner. Collaborate with internal team resources & cross functional partners to build the foundational skills in all domains within the master data
- Supports the data quality & reporting aspect with providing requirements for reports. Monitoring data quality exception reports & resolving errors
- Assessed business processes and identified ways to boost improvement
- Evaluated current processes to develop improvement plans
- Collaborated with upper management to drive strategy and implement new processes
Material Master
Adecco/Dow Corning
03.2012 - 03.2018
- Managed Product Name Change (PNC) requests in all languages (US & International) While making sure to meet and comply with Sales Text Nomenclature Standards as well as Dow Corning standards
- Update workflow process's as needed with change for future references
- Provide additional support team members as needed (Credits, debits & Returns. Quality notifications, COA, MSDA, PODs & tracking) Performing quarterly audits
- Maintained a safe work environment up to code
- Proven ability to learn quickly and adapt to new situations
- Demonstrated respect, friendliness and willingness to help wherever needed
Administrative Officer
Personal Assistance Options
01.2011 - 03.2012
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed strategies to streamline and improve office procedures.
- Created and maintained databases to track and record customer data.
- Drafted correspondence and other documents for Team Leaders & department heads.
- Greeted employees & Customers as first point of contact & gave direction as needed.
- Maintained office communication; answered phones, gave information as needed or routed callers to appropriate contacts
- Handled incoming & outgoing mail
- Performed background checks on future employees
- Handled client filing systems
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Prepared agendas and took notes at meetings to archive proceedings
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Scheduled office meetings and client appointments for staff teams
Customer Service Representative
Manpower/Dow Corning
05.2006 - 03.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed credits, debits and returns
- Processed sample orders (CRM)
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associates of Business - Office Professions/Administrative Assistant
Delta College
1961 Delta Rd. University Center 4871004.2008
Skills
- Technical Training
- Process Change Improvements
- Business Solutions
- Incident Management
- Customer Care
- Team Collaboration
- Customer Experience
- SAP
- LSMW
- Service Now
- WinShuttle
Certification
- Office Skills Core Certificate 2006, Delta College, MI
- Office Assistant Advanced Certificate 2008, Delta College, MI
- Office Specialist Advanced Certificate 2008, Delta College, MI
Timeline
Business Process Specialist
Kelly Services/Dow
03.2018 - 02.2023
Material Master
Adecco/Dow Corning
03.2012 - 03.2018
Administrative Officer
Personal Assistance Options
01.2011 - 03.2012
Customer Service Representative
Manpower/Dow Corning
05.2006 - 03.2011
Associates of Business - Office Professions/Administrative Assistant
Delta College
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