Kelly Ridley
Tomball,TX
Summary
Received a merit award
Chosen Driver/Dispatcher of the year
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Dispatcher
Amazon dsp-Porter
07.2022 - Current
- Achieved on-time delivery through strategic scheduling and route optimization. Improved team collaboration and communication during daily stand-up meetings. Resolved logistical issues and streamlined inventory management processes for fleet operations.
- Coordinated daily routes for drivers, optimizing delivery efficiency and timeliness.
- Monitored real-time vehicle locations using advanced tracking systems to ensure accurate deliveries.
- Implemented process improvements that enhanced communication between drivers and warehouse staff.
- Resolved operational issues promptly, maintaining high service levels and customer satisfaction rates.
- Managed a team of dispatchers, ensuring timely and accurate communication between drivers and customers.
- Evaluated dispatcher performance regularly to identify areas for improvement or recognition of exceptional work ethics.
Customer Service Representative
Xfinity Center
03.2018 - 07.2022
- Resolved customer inquiries via phone, chat, and email to enhance satisfaction.
- Trained new team members on company policies and customer service protocols.
- Collaborated with cross-functional teams to streamline communication processes.
- Analyzed customer feedback to identify trends and improve service offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma - Basics
Shreveport, LASkills
English
Customer service
Microsoft Excel
Dispatching (4 years)
Logistics
Phone etiquette
Organizational skills
Dispatch software
Scheduling expertise
Problem-solving
Multitasking and organization
Certification
Driver's License
Additional Information
Great communicator, compassionate, can multitask, work well with others emotional control, technology skills…
Timeline
Sr. Dispatcher
Amazon dsp-Porter
07.2022 - Current
Customer Service Representative
Xfinity Center
03.2018 - 07.2022