Kelly Riggins
McDonough
Summary
Experienced with managing transportation logistics and documentation. Utilizes strong organizational and time-management skills to ensure accurate and timely processing of freight. Knowledge of regulatory compliance and effective communication to streamline operations.
Overview
19
19
years of professional experience
Work History
Traffic Clerk
DHL Supply Chain/Goodyear Tire and Rubber Company
02.2023 - Current
- Provided exceptional customer service by addressing inquiries promptly and professionally, fostering positive relationships with clients and vendors alike.
- Ensure accuracy of all shipping and receiving documents
- Experience in manufacturing/logistics and with SAP/WMS
- Maintain accurate records
Auditor/Labeler
DHL Supply Chain
03.2020 - 02.2023
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Labeled over 3000 tires per day with accuracy and with precision.
- Audited tire loads to ensure the correct product and amount of product was being shipped to the customer. .
Sales and Service Consultant
Georgia Power
03.2006 - 10.2014
- Documented payment details and personal information on customer accounts.
- Handled over 100 calls per day using effective communication and active listening skills to resolve problems in courtes manner.
- managed escalated calls
- was part of the new hiring training and mentoring team
- excellence in customer services award
Education
Certified - Computer Applications Specialist
International College of Technology
Morrow, GASkills
- Import documentation
- Export documentation
- Warehouse operations
- Microsoft office
- Documentation review
- SAP/WMS
Accomplishments
excellence in customer service award
safety team champion
liaison for new projects (pre paid power pilot)
Timeline
Traffic Clerk
DHL Supply Chain/Goodyear Tire and Rubber Company
02.2023 - Current
Auditor/Labeler
DHL Supply Chain
03.2020 - 02.2023
Sales and Service Consultant
Georgia Power
03.2006 - 10.2014
Certified - Computer Applications Specialist
International College of Technology
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