Kelly Rivera
Rockville,MD
Summary
Reliable professional offering several years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Skilled automotive service technician with background in diagnosing, repairing, and maintaining diverse types of vehicles. Experience includes hands-on expertise with the latest diagnostic tools and technology, ensuring efficient troubleshooting and repair work. Strengths encompass strong problem-solving skills, adeptness at mechanical repairs, and familiarity with electronic systems in modern vehicles. Contributed to improved customer satisfaction through timely and accurate service delivery in previous roles. Friendly automotive technician commended for attentively listening to customers and quickly finding solutions to issues. Detailed individual with several years of hands-on experience inspecting, repairing and maintaining vehicles. Versed in replacing dysfunctional parts and providing proper estimates for repair work.
Overview
7
7
years of professional experience
Work History
Mobile Repair Technician
Koons Ford Of Silver Spring
Silver Spring, MD
08.2022 - Current
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Assisted with training new technicians on proper repair techniques.
- Read and interpreted technical documentation to complete accurate work.
- Ensured compliance with safety regulations during repairs.
- Aligned and balanced new equipment after installation.
- Implemented troubleshooting techniques to resolve issue.
- Inspected returned products for warranty-related defects or damage.
- Reviewed customer feedbacks for improving service standards and quality control.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Evaluated, repaired and aligned vehicle suspensions.
- Monitored shop equipment to maintain safe working condition.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Examined brake systems for signs of damage or excessive wear on pads or rotors.
- Cleaned fuel injectors on diesel engines to improve fuel efficiency and reduce emissions.
- Provided customers with detailed estimates prior to beginning any repair work.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Reviewed work orders and discussed with supervisors.
- Repaired or replaced worn or defective parts using hand tools and power tools.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
Equipment Technician
Metro Bobcat
Gaithersburg, MD
07.2021 - 08.2022
- Inspected and tested malfunctioning equipment to diagnose faults and malfunctions.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Used hand tools, power tools and diagnostic equipment to troubleshoot problems with mechanical components.
- Assembled new pieces of equipment following blueprints or other instructions from manufacturers' manuals.
- Performed troubleshooting duties to determine cause of equipment failures.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Disassembled complex machinery and replaced defective parts using hand tools.
- Read and interpreted technical documents blueprints to disassemble and reassemble equipment for repairs and component replacements.
Transmission Technician
Lindsay Ford of Wheaton
Silver Spring, MD
10.2019 - 07.2021
- Tested transmission systems for performance and accuracy.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Repaired, replaced and adjusted brakes.
- Assisted other technicians in troubleshooting complex transmission problems.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Resolved customer complaints related to transmission system failures or malfunctions.
- Trained to overhaul transmissions and replace units.
- Trained to take out transmissions, and put them back in.
- Provided technical advice to customers regarding maintenance of their vehicle's transmission system.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
Cashier/Customer Service Cashier
Angelo’s deli and pasta
Rockville, MD
09.2018 - 10.2019
- Discounted purchases by scanning and redeeming coupons.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Counted and balanced cashier drawers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer questions and provided store information.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered phone calls to assist customers with questions and orders.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers promptly and responded to questions.
Education
High School Diploma -
Rockville High School
Rockville, MD06-2019
Skills
- Automatic transmissions
- Steering systems
- Exhaust systems
- Vehicle inspections
- Emission control
- Brake systems
- Preventative maintenance
- Electrical systems
- Diesel engines
- Alignment techniques
- Manual transmissions
- Battery services
- Engine repair
- Fuel systems
- Tire services
- Transmission repair
- Advanced diagnostics
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Mobile Repair Technician
Koons Ford Of Silver Spring
08.2022 - Current
Equipment Technician
Metro Bobcat
07.2021 - 08.2022
Transmission Technician
Lindsay Ford of Wheaton
10.2019 - 07.2021
Cashier/Customer Service Cashier
Angelo’s deli and pasta
09.2018 - 10.2019
High School Diploma -
Rockville High School