Kelly Robbins
Jacksonville,FL
Summary
Dynamic professional with over 20 years of experience in trauma-informed counseling and crisis intervention at the International Church of Christ. Expert in CBT and skilled in conflict resolution, I empower individuals and families through holistic care and effective group facilitation, ensuring comprehensive support and emotional wellness in high-stress environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician (EMT)
Memorial Hospital Emergency Room
Jacksonville, FL
01.2019 - 01.2023
- Delivered emergency care with composure in high-stress environments.
- Applied trauma-informed communication while working with patients in crisis.
- Collaborated with medical and mental health professionals in acute settings.
Counselor /Behavior Therapist
International Church of Christ
Jacksonville, FL
01.1993 - 01.2019
- Delivered over 20 years of trauma-informed counseling to women, adolescents, and families.
- Designed and facilitated psycho-educational groups that enhanced emotional wellness and empowerment.
- Conducted care planning and goal setting utilizing holistic assessment tools and strength-based frameworks.
- Provided crisis intervention and family support, including mediation and de-escalation strategies.
- Applied CBT and Positive Psychology techniques to promote healing and behavioral change.
- Collaborated with clergy, advocates, and service providers to ensure comprehensive care delivery.
Education
Bachelor of Science - Human Services
Florida State College At Jacksonville
Jacksonville, FL08-2025
Emergency Medical Technician - Emergency Services
Florida State College Jacksonville
Jacksonville, FL04-2019
Skills
- Counseling & Crisis Support: Skilled in individual, group, and family counseling using evidence-based practices such as CBT and solution-focused therapy
- Youth Advocacy: Experience in working with at-risk youth populations and guiding emotional growth and self-efficacy through goal-oriented interventions
- Trauma-Informed & Gender-Responsive Care: Deep understanding of trauma’s impact; trained in culturally sensitive and female-centered approaches
- Care Management & Referrals: Adept at connecting clients with community resources, maintaining documentation, and coordinating multidisciplinary services
- Group Facilitation: Designed and led psycho-educational sessions on life skills, relationships, and personal development
- Crisis & Conflict Resolution: Proficient in peer mediation, de-escalation strategies, and emergency response
- Administrative: Skilled in case note documentation, scheduling, assessment tools, and data tracking systems
Certification
- Certified in Intimate Partner Violence Intervention
- Cognitive Behavioral Group Therapy – Certification
- Positive Psychology Practitioner Certification
- Valid Florida Driver’s License
Volunteer Experience
- First Coast Women’s Services, Client Advocate, Provided emergency intervention, referrals, and trauma-informed support., Participated in prevention education and outreach events related to youth mentorship.
- HOPE Worldwide, Community Volunteer, Jacksonville, FL, 1995, Present, Partnered with underserved individuals and families to provide emotional support, resource referrals, and community-based services rooted in compassion and dignity. Participated in community-building events, food distributions, and wellness outreach programs to uplift vulnerable populations., Supported disaster relief initiatives by organizing and distributing emergency supplies and offering emotional support to affected families., Worked alongside a diverse team of volunteers to strengthen community resilience and foster hope through service and connection., Embodied the organization's mission by offering love-driven care and support to neighbors in need, inspiring hope and healing through acts of service.
Accomplishments
- Presidents list
- Honors Society
Affiliations
- National Organization for Human Services
- Florida Association for Domestic Violence Prevention
Technology & Compliance
Proficient with case management software, EHRs, Microsoft Office Suite
Work Environment Fit
Comfortable in fast-paced, emotionally intense environments that demand flexibility, compassion, and professional boundaries.
Timeline
Emergency Medical Technician (EMT)
Memorial Hospital Emergency Room
01.2019 - 01.2023
Counselor /Behavior Therapist
International Church of Christ
01.1993 - 01.2019
Bachelor of Science - Human Services
Florida State College At Jacksonville
Emergency Medical Technician - Emergency Services
Florida State College Jacksonville
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