Kelly Robinson

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Answered questions about store policies and addressed customer concerns.
• Gathered shopping baskets and carts and relocated to designated areas.
• Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
• Collaborated with restocking team to ensure high-demand products were always available.
• Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
• Boosted customer loyalty, remembering regular customers' names and preferences.
• Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
• Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.
• Improved team morale and efficiency with regular communication and feedback sessions.
• Ensured pricing accuracy, regularly checking and updating price tags and promotional signage.

Coordinated order processing at the drive-through station.

Received and recorded order details promptly.

Organized drink station promptly.

Handled monetary collections efficiently.

Handed tasks over following their completion, ensuring adherence to timelines.

• Directed project planning and execution, optimizing resource allocation and risk management.
• Provided technical direction, resolving complex issues and guiding architectural decisions.
• Managed project timelines, resulting in streamlined processes and improved delivery.
• Trained new team members by relaying information on company procedures and safety requirements.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Worked different stations to provide optimal coverage and meet production goals.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.