Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

KELLY RODRIGUEZ

TX

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

36
36
years of professional experience

Work History

Office Manager

Blue Star Smiles
06.2024 - 06.2025
  • Managed day-to-day operations for a busy dental practice.
  • Oversaw scheduling, billing, collections, and treatment coordination.
  • Led staff training and ensured compliance with insurance protocols.
  • Maintained high patient satisfaction scores.
  • Position ended due to office closure.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Revenue Cycle Insurance Billing & Collections

Star Dental Partners / Imagecare Dental
06.2022 - 06.2024
  • Handled all aspects of insurance billing, collections, and accounts receivable for multiple dental locations.
  • Processed and followed up on insurance claims, pre-authorizations, and appeals.
  • Collaborated with office managers and dentists to maximize collections and reduce outstanding balances.
  • Position relocated to corporate office.

Office Administrative

Sparling Dentistry
02.2016 - 03.2018
  • Managed daily operations of a dental practice, focusing on patient scheduling, billing, and insurance processing.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Relocated to Texas

Office Manager

Mason Family Dentistry
02.2013 - 01.2016
  • Oversaw office operations, verified insurance, processed payments, scheduled appointments, and trained staff,
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Office Administrative/RDA

Gregory A. Grave, DDS
04.1999 - 05.2008
  • Assisted in dental procedures, sterilization, x-rays, patient education, scheduling, billing, and collections.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Office Manager/RDA

David Grattafiori, DDS
03.1989 - 05.1999
  • Provided chairside assistance and administrative support in a busy dental practice.
  • Managed scheduling, billing, insurance processing, and patient communications.
  • Proficient in Dentrix dental software and skilled in training new staff.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

Education

High School Diploma -

Berkner HIgh School
Richardson, TX

Skills

  • Office Management
  • Outstanding Customer Service
  • Insurance & Coding
  • Billing & Collections
  • Revenue Cycle Management
  • Team Leadership & Training
  • Treatment/Financial Coordination
  • Increase Revenue & Profit Growth
  • Dentrix & Dentrix Enterprise, Dentrix Ascend Proficient
  • Care Credit, Sunbit
  • Patient Education & Case Presentation
  • Scheduling and calendar management

Timeline

Office Manager

Blue Star Smiles
06.2024 - 06.2025

Revenue Cycle Insurance Billing & Collections

Star Dental Partners / Imagecare Dental
06.2022 - 06.2024

Office Administrative

Sparling Dentistry
02.2016 - 03.2018

Office Manager

Mason Family Dentistry
02.2013 - 01.2016

Office Administrative/RDA

Gregory A. Grave, DDS
04.1999 - 05.2008

Office Manager/RDA

David Grattafiori, DDS
03.1989 - 05.1999

High School Diploma -

Berkner HIgh School

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