Kelly Rogers
San Luis Obispo,United States
Summary
Motivated college student pursuing a degree in Agricultural Business. Effective communication, problem-solving, and time management skills. Dedicated to promoting safety measures and procedures. Experienced in sales and customer service as a Guest Service Agent in San Francisco, California. Proficient in Microsoft Excel through college-level coursework. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
6
6
years of professional experience
Work History
Office Administrative Assistant
06.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed research to collect and record industry data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted clients in viewing properties, highlighting key features and benefits of each home.
- Maintained up-to-date knowledge of available listings and market trends to offer clients the best options.
- Volunteered to help with special projects of varying degrees of complexity.
Guest Service Agent
Red and White Fleet
08.2022 - 01.2023
- Greeted guests upon arrival and offered assistance
- Assisted guests with check-ins, account inquiries, and any additional services needed
- Maintained consistent positive customer feedback
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- I demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously
- Used face to face interactions in order to sell tickets to customers
- Recommended service or amenities that guests may find useful
Summer Camp Counselor
The Ranch
06.2018 - 09.2018
- Worked with children of varying age, interest, skill, and developmental levels
- Led groups of children safely through variety of camp activities
- Organized and guided group activities by leading, coaching, and participating with campers
- Acted as positive role model and mentor to provide campers with guidance and promote healthy habits and attitudes
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments
- Participated in camper registration and check-in processes to collect all necessary camp information and paperwork
Education
Bachelor of Science - Agricultural Business
California Polytechnic State University San Luis Obispo
01.2025
Skills
- Customer Rapport
- Effective Planning
- Sales
- Operations Management
- Leadership
- Time Management
- Microsoft Excel
- Database entry
Coursework
Agricultural Business Data Literacy, California Polytechnic State University San Luis Obispo, 2023, Microsoft Excel
Timeline
Office Administrative Assistant
06.2024 - Current
Guest Service Agent
Red and White Fleet
08.2022 - 01.2023
Summer Camp Counselor
The Ranch
06.2018 - 09.2018
Bachelor of Science - Agricultural Business
California Polytechnic State University San Luis Obispo
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