Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelly Romer

Grand Saline,TX

Summary

Dynamic Store Manager with extensive experience at GPM Investments, excelling in customer relations and problem-solving. Proven track record in training and mentoring staff, enhancing team performance, and managing financial operations. Skilled in cash management and retail inventory, fostering a positive environment that drives customer loyalty and operational success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Store Manager

GPM Investments
07.2016 - 08.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Hired, trained and mentored new staff members.
  • Completed Payroll and HR functions for my employees.
  • As a Store Manager I assisted in training newly acquired locations for my company across the US and was a regional Store Manager Coach in my market.

Server Trainer

Applebee's Grill + Bar
07.2012 - 07.2016
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Monitored new server performance and offered continuous support throughout training period.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.

Education

High School Diploma - Psychology

University of Cincinnati
Cincinnati, OH

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Cash management
  • Retail inventory management
  • Payroll management
  • Strategic planning
  • Financial operations management

Certification

Certified Food Protection Manager

TABC Certificate

Timeline

Store Manager

GPM Investments
07.2016 - 08.2025

Server Trainer

Applebee's Grill + Bar
07.2012 - 07.2016

High School Diploma - Psychology

University of Cincinnati

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