Kelly Rose
Waynesboro,VA
Summary
Proven Disposal Scalpel Operator at American Safety Razor, adept in quality assurance and problem-solving, enhanced production efficiency by training staff and maintaining high-quality standards. Demonstrated exceptional teamwork, communication, and a positive attitude, achieving consistently high customer satisfaction in service roles.
Operations professional with strong expertise in machinery and process optimization. Known for enhancing productivity and ensuring operational efficiency through technical acumen and problem-solving skills. Reliably collaborates with teams to meet goals and adapts to evolving demands with ease. Skilled in equipment maintenance, safety protocols, and workflow management.
Overview
13
13
years of professional experience
Work History
Disposal Scalpel Operator
American Safety Razor
05.2000 - 06.2008
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Made sure that products were produced on time and are of good quality.
- Prepared reports and technical documentation of day-to-day production processes.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Maintained organized work area by cleaning and removing hazards.
- Inspected products and machines to maintain quality and efficiency.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Associate
Kmart Corporation
06.1995 - 12.1998
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Representative
Sprint Solutions Center
01.2002 - 05.2002
- First call resolution
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Extensive use of multi-line phone, facsimile and copier
- Established new customers while ensuring current customers needs were met to their level of satisfaction
Education
Applied Science
Blue Ridge Community College
Weyers Cave, VAGeneral Studies -
Waynesboro High School
Waynesboro, VA06.1996
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Efficient multitasking
- Effective Communication
- Quality Assurance
- Issue Resolution
- Positive Attitude
- Good Communication
- Punctual and Reliable
Timeline
Customer Service Representative
Sprint Solutions Center
01.2002 - 05.2002
Disposal Scalpel Operator
American Safety Razor
05.2000 - 06.2008
Customer Service Associate
Kmart Corporation
06.1995 - 12.1998
Applied Science
Blue Ridge Community College
General Studies -
Waynesboro High School
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