Kelly Roussel
Dodge Center,MN
Summary
Experienced Paraprofessional eager to help students excel. Thrilled to assist teachers with diverse needs to facilitate best possible educational environment.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Paraprofessional
Triton High School
Dodge Center, MN
09.2016 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Tailored lesson plans for students with emotional and cognitive disabilities.
Customer Service
Kasson Drugs
Kasson , MN
02.2011 - 10.2015
- Resolved [Type] issues over phone with [Number] customers daily.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Mantorville Farms
Mantorville, MN
01.2006 - 08.2009
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
High School Diploma -
Novi High School
Novi MI06.1983
Skills
- Collaborative and Team-Oriented
- Creative Problem Solving
- Verbal and Written Communication
- Efficient and Detail-Oriented
Timeline
Paraprofessional
Triton High School
09.2016 - Current
Customer Service
Kasson Drugs
02.2011 - 10.2015
Customer Service Representative
Mantorville Farms
01.2006 - 08.2009
High School Diploma -
Novi High School