Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Routt

Wallingford,KY

Summary

Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success. Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Supervisor

Aramark
Morehead, KY
03.2020 - Current
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Responded to customer questions regarding products, prices and availability.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Maintained positive working relationship with fellow staff and management.

Cook

Aramark
Morehead, KY
03.2019 - Current
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Organized storage areas for efficient usage of space.
  • Resolved customer complaints regarding food quality or services provided.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Grilled and deep fried various foods from meats to potatoes.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Managed portion control using correct utensils during preparation and plating.
  • Prepared a wide range of dishes according to menu specifications and chef instructions.
  • Set up work stations prior to opening to minimize prep time.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Received and stored food and supplies.

Cashier

Aramark
Morehead, KY
11.2018 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Key Holder

Dollar General
Morehead, KY
12.2022 - 04.2023
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Assisted customers with product selection and resolving complaints.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Replenished merchandise displays throughout the store as needed.
  • Assisted in general housekeeping to maintain store image.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Counted and balanced registers.
  • Used Point of Sale register system to complete transactions.
  • Delegated work to staff, setting priorities and goals.

Education

GED -

Fleming County High School
Flemingsburg, KY
05-1996

Skills

  • Policy Enforcement
  • Staff Management
  • Employee Motivation
  • Training and mentoring
  • Waste Reduction
  • Staff Discipline

Timeline

Key Holder

Dollar General
12.2022 - 04.2023

Supervisor

Aramark
03.2020 - Current

Cook

Aramark
03.2019 - Current

Cashier

Aramark
11.2018 - Current

GED -

Fleming County High School

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Kelly Routt