Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Rowe

San Jose,CA

Summary

Dynamic leader with expertise in managing personnel policies and ensuring compliance across multiple locations. Proven track record in enhancing care management and client-focused outreach.

Overview

22
22
years of professional experience

Work History

Director of Personnel and Outreach

South Bay Teen Challenge
Santa Clara, CA
06.2025 - Current

I coordinate with several locations to ensure all are in compliance with employee relations and procurement. I connect with our local programs to support their efforts at outreach within our regions.

Program Director

South Bay Teen Challenge
San Jose, CA
06.2022 - 06.2025

Oversee program function, staffing and care for residential program helping adults seeking help to gain freedom from addiction and life controlling issues.

Program Director

Teen Challenge of Nevada, Inc
Sparks, NV
02.2018 - 06.2022

Oversee programming for adolescent clients in residential recovery program. Maintain staffing, counseling, and education to meet a high standard of care.

Senior Juvenile Detention Specialist

Washoe County Juvenile Services
Reno, NV
04.2007 - 01.2018

Positions progressed from On Call Detention Specialist (2007-2009) to Juvenile Detention Specialist I and II (2009-2015), finishing at a Senior Detention Specialist (2015-2018). Supervised daily activities and behaviors of detained youth to ensure safety and compliance with facility rules. Facilitated conflict resolution among residents, promoting positive interactions and reducing incidents within the facility. Training and supervising staff and intake procedures.

School Based Case Manager

Big Brothers Big Sisters of Northern Nevada
Reno, NV
05.2004 - 04.2007

Supervision of a case of matched volunteer mentors with their youth mentee. Screening and training of volunteers. Providing community training and resources for at-risk youth and families.

Education

Bachelor of Science - Human Development And Family Studies

University of Nevada, Reno
Reno, NV

Post-Degree Certificate - Pastoral Studies

MSO
Nixa, MO

Skills

  • Certified Handle with Care Instructor
  • Managing and Implementing Personnel policies and best practices
  • Ensuring Clients receive enhanced care management
  • Supervising Counseling, Education and Curriculum Programs within multiple locations
  • Ensuring staff are trained to provide care and safety for clients
  • Mentoring Directors and leaders across locations

Timeline

Director of Personnel and Outreach

South Bay Teen Challenge
06.2025 - Current

Program Director

South Bay Teen Challenge
06.2022 - 06.2025

Program Director

Teen Challenge of Nevada, Inc
02.2018 - 06.2022

Senior Juvenile Detention Specialist

Washoe County Juvenile Services
04.2007 - 01.2018

School Based Case Manager

Big Brothers Big Sisters of Northern Nevada
05.2004 - 04.2007

Bachelor of Science - Human Development And Family Studies

University of Nevada, Reno

Post-Degree Certificate - Pastoral Studies

MSO