Kelly Russell
Pittsburgh,PA
Summary
Self-motivated with proven leadership, organizational and customer relations skills within Aramark. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
11
11
years of professional experience
Work History
Beverage Room Coordinator
Aramark
08.2023 - Current
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversee scheduling and training coordination for personnel.
- Built highly-efficient team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Inventory Management, track inventory, create and receive POs for all Premium level.
- Successfully completed over ninety events of 10000+ guests throughout 2023-2024 Hockey season.
Material Management Team
MillerCoors
02.2019 - 10.2023
- Responsible for managing materials for four high output bottling lines
- Physically and digitally move materials, keeping high speed lines supplied with current job materials and general warehouse work
- Responsibilities also included logistics for venders, suppliers and technicians
- Handled day-to-day shipping and receiving
Pro Account Representative
Home Depot
08.2013 - 08.2018
- Millwork Department, oversaw all ordering
- Kitchen Designer, helped customers choose and layout new kitchens and bathrooms
- Processed client payments and updated accounts.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
- Implemented customized account plans to meet individual client needs.
- Collaborated with other departments to address customer needs and service requests.
- Supported customer satisfaction through regular follow-up and communication.
- Developed and implemented strategies to improve customer retention and loyalty.
- Kept detailed records of customer interactions for optimal traceability.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
- Negotiated prices, terms of sales and service agreements.
Education
Pittsburgh Public Schools
06.1997
Skills
- Inventory Management
- Fork Truck
- Office 365
- Micros/Winarcs/Yellow Dog
- Resource Allocation
- Document Management
- Staff Supervision
- Recordkeeping
- Project Management
- Staff Management
Timeline
Beverage Room Coordinator
Aramark
08.2023 - Current
Material Management Team
MillerCoors
02.2019 - 10.2023
Pro Account Representative
Home Depot
08.2013 - 08.2018
Pittsburgh Public Schools
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