Summary
Overview
Work History
Timeline
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Kelly Russell

Boonton,NJ

Summary

• Ambitious hospitality professional with over 25 years of experience. Communicative and focused leader in the industry.

• Demonstrated capacity to effectively manage several outlets.

• Experienced in customer service, cash management, beverage management, inventory, payroll and

scheduling.

• Adept at using POS systems, Kronos, MS Word, Excel, Outlook, Power Point and Juris; extremely detail- oriented, creative, organized, self-motivated and dedicated to excellence.

Overview

10
10
years of professional experience

Work History

Server

Missy's Main Street Cafe
Rockaway, NJ
04.2023 - 08.2024
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Trained new employees to perform duties.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Bartender/Server

Reservoir Tavern
Parsippany, NJ
01.2019 - 03.2023
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Demonstrated strong multitasking skills in high-pressure settings.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Manager

Rails Steakhouse
Montville, NJ
03.2016 - 10.2018
  • Oversees daily activities.
  • Responsible for the scheduling of up to 80 employees.
  • Assisted the General Manager with the weekly beverage inventory for multiple outlets.
  • Responsible for overseeing all labor, inputting payroll, and certifying correct tip distribution.
  • Ensures compliance with all food and beverage policies, standards, and procedures by training, supervising, following up, and hands-on management.
  • Recruiting, interviewing, and training team members.
  • Discretely handled pressure situations with calmness and efficiency.
  • Worked closely with chefs and banquet staff during events in order to ensure smooth execution.
  • Negotiated contracts with clients regarding prices, services provided, and payment terms for banquet events.

Food and Beverage Manager

Hamilton Park Hotel & Conference Center
Florham Park, NJ
10.2014 - 03.2016
  • Strategize and assist in creating a market plan for the new sports bar, Vanderbilt’s Sports & Spirits, to increase profitability, including menu development, restaurant standards, and employee expectations.
  • Update the price points for each outlet. In addition, I redesigned the Micros system to efficiently show accurate revenue reports. Implementing a new revenue tracking system.
  • Assist in training, motivating, and coaching staff, and monitoring expenses and labor costs.
  • Maintain payroll documents and hours by utilizing Kronos time management software.
  • Effectively communicate both verbally and in writing, with all levels of employees and guests, in an attentive, friendly, courteous, and service-oriented manner.
  • Managed budgeting processes including forecasting revenues and expenses for the hotel.

Timeline

Server

Missy's Main Street Cafe
04.2023 - 08.2024

Bartender/Server

Reservoir Tavern
01.2019 - 03.2023

Manager

Rails Steakhouse
03.2016 - 10.2018

Food and Beverage Manager

Hamilton Park Hotel & Conference Center
10.2014 - 03.2016

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Kelly Russell