Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Russell

Chelsea,MI

Summary

Respected twenty year restaurant veteran with a successful track record at several corporate and local establishments, excelling in operations management and team leadership. Skilled in budgeting and inventory control, I consistently enhanced guest satisfaction and loyalty through exceptional service and strategic marketing initiatives. A natural leader dedicated to fostering a high-performing team environment. I am interested in applying and expanding my knowledge and skillset in a new space that allows me to continue being of service to others.

Overview

15
15
years of professional experience

Work History

Residential House Cleaner

Contracted
01.2023 - 05.2025
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Developed strong relationships with clients, earning trust through reliability and attention to detail.
  • Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
  • Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.

Restaurant Manager

Buddy's Pizza
07.2019 - 07.2020
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons daily as well as during Covid-19.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and guest satisfaction.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Resolved challenging guest complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Carefully interviewed, selected, trained and supervised team members.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.

Senior/Catering Manager

PF Changs China Bistro
10.2014 - 05.2019
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Investigated and integrated enhanced service and team management strategies to boost business profits.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to guest satisfaction.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Handled day-to-day processes of catering including scheduling, ordering food and planning events.
  • Planned meals for events of up to 500 people.
  • Hired and trained both permanent and temporary team members.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Set schedules for 100 team members by planning and designating shifts and hours.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
  • Placed orders with vendors on regular basis.
  • Met with clients to outline desired goals and to prepared quotes for overall catering costs.

Head Bartender

Barton Hills Country Club
04.2010 - 10.2014
  • Consulted with managers to organize special events and promotions.
  • Tended bar at special events and directed team to provide exceptional service for weddings, business meetings and society gatherings.
  • Trained new bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining member relationships, garnish preparation and sanitation regulations.
  • Collected and authorized payments of guests.
  • Performed event coordination for larger parties and gatherings.
  • Maintained inventory and ordered new supplies when needed.
  • Organized off site events for U of M.
  • Organized, executed and managed several high end and elite club members.

Education

Associate of Arts - Business Management

Jackson Community College
Jackson, MI
05.2003

Skills

  • Marketing and advertising
  • Recipes and menu planning
  • Food preparation and safety
  • Performance improvement
  • Operations management
  • Budgeting
  • Recruitment
  • Kitchen equipment operation and maintenance
  • Team member Management
  • Team member Scheduling
  • Point of Sale (POS) system operation
  • Trained in performance and wage reviews
  • Inventory control and record keeping
  • Cost-controls
  • Natural leader
  • Passion for customer satisfaction
  • Food service background
  • Loyal
  • Attentive to guest and team member needs

Timeline

Residential House Cleaner

Contracted
01.2023 - 05.2025

Restaurant Manager

Buddy's Pizza
07.2019 - 07.2020

Senior/Catering Manager

PF Changs China Bistro
10.2014 - 05.2019

Head Bartender

Barton Hills Country Club
04.2010 - 10.2014

Associate of Arts - Business Management

Jackson Community College

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Kelly Russell