Kelly Ryan
Marion,MI
Summary
Results-driven management professional with a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
27
27
years of professional experience
Work History
Manager Ambulatory
Munson Healthcare Cadillac Hospital
Cadillac, MI
02.2018 - Current
- Directed and inspired a team of 18 employees, 2 APPs, and 6 physicians by providing supervision, training, and coaching on daily operational activities, enhancing team cohesion and operational efficiency
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Administered operations in alignment with budgetary guidelines, demonstrating adept financial and resource management skills
- Maintained professional, organized, and safe environment for employees and patrons.
Office Manager
Cadillac Orthopedics
Cadillac, MI
08.1997 - 01.2018
- Spearheaded the recruitment and integration of new clinical and administrative personnel, significantly enhancing the collective expertise of our team
- Oversaw the management of two ambulatory practices for Munson Healthcare of Cadillac, namely Cadillac Orthopedics and Cadillac Urology, ensuring operational excellence
- Coordinated scheduling and optimized resource allocation across various calendars, facilitating seamless daily operations
- Developed and implemented comprehensive training programs for administrative and clinical staff, focusing on adherence to company policies, task execution, and industry best practices
- Directed office personnel activities, ensuring a cohesive and efficient work environment
- Led strategic planning for system conversions and office closures, maintaining operational continuity during Munson Healthcare's acquisition of Cadillac Orthopedics
- Managed CPT coding, billing, and accounts payable processes, upholding the highest standards of data accuracy and financial integrity
Education
High School Diploma -
Cadillac High School
Cadillac, MISome College (No Degree) -
Ferris State University
Big Rapids, MISkills
- Quality Assurance Controls
- Facility Oversight
- Staff Training and Development
- Schedule Management
- CPT and ICD10 Coding
- Account Receivable Management
- Data Entry
- Customer Relationship Management (CRM)
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager Ambulatory
Munson Healthcare Cadillac Hospital
02.2018 - Current
Office Manager
Cadillac Orthopedics
08.1997 - 01.2018
High School Diploma -
Cadillac High School
Some College (No Degree) -
Ferris State University