Kelly Ryan
Marion,MI
Summary
Results-driven management professional with a proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
27
27
years of professional experience
Work History
Manager Ambulatory
Munson Healthcare Cadillac Hospital
02.2018 - Current
- Directed and inspired a team of 18 employees, 2 APPs, and 6 physicians by providing supervision, training, and coaching on daily operational activities, enhancing team cohesion and operational efficiency
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Administered operations in alignment with budgetary guidelines, demonstrating adept financial and resource management skills
- Maintained professional, organized, and safe environment for employees and patrons.
Office Manager
Cadillac Orthopedics
08.1997 - 01.2018
- Spearheaded the recruitment and integration of new clinical and administrative personnel, significantly enhancing the collective expertise of our team
- Oversaw the management of two ambulatory practices for Munson Healthcare of Cadillac, namely Cadillac Orthopedics and Cadillac Urology, ensuring operational excellence
- Coordinated scheduling and optimized resource allocation across various calendars, facilitating seamless daily operations
- Developed and implemented comprehensive training programs for administrative and clinical staff, focusing on adherence to company policies, task execution, and industry best practices
- Directed office personnel activities, ensuring a cohesive and efficient work environment
- Led strategic planning for system conversions and office closures, maintaining operational continuity during Munson Healthcare's acquisition of Cadillac Orthopedics
- Managed CPT coding, billing, and accounts payable processes, upholding the highest standards of data accuracy and financial integrity
Education
High School Diploma -
Cadillac High School
Cadillac, MISome College (No Degree) -
Ferris State University
Big Rapids, MISkills
- Quality Assurance Controls
- Facility Oversight
- Staff Training and Development
- Schedule Management
- CPT and ICD10 Coding
- Account Receivable Management
- Data Entry
- Customer Relationship Management (CRM)
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager Ambulatory
Munson Healthcare Cadillac Hospital
02.2018 - Current
Office Manager
Cadillac Orthopedics
08.1997 - 01.2018
High School Diploma -
Cadillac High School
Some College (No Degree) -
Ferris State University
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