Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kelly Saez

Mays Landing,NJ

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

14
14
years of professional experience

Work History

Store Co-Manager

Wal-Mart Supercenter
01.2020 - 12.2022
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Responsible for overseeing 20 assistant managers, 300+ associates
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas every shift to identify and proactively resolve issues negatively impacting operations.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Devised processes to boost long-term business success and increase profit levels.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Approved regular payroll submissions for employees.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.

Assistant Store Manager

Wal-Mart Supercenter
11.2018 - 01.2020
  • Managed groceries, fresh, deli/bakery, and consumables increasing sales by 10%.
  • Responsible over essential areas during pandemic.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Analyzed and interpreted store trends to facilitate planning.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Rotated merchandise and displays to feature new products and promotions.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Operations Support Manager

Wal-Mart Supercenter
01.2018 - 11.2018
  • Provided support to unload and stocking teams.
  • Produced daily and weekly reports outlining backroom integrity and sales floor metrics.
  • Completed continuous assessments of stocking, truck unload, backroom standards and put together improvement plans.
  • Investigated inventory issues to determine causes and develop solutions.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Investigated and resolved departmental non-conformances.
  • Devised processes to boost long-term business success and increase profit levels.

Apparel Department Manager

Wal-Mart Supercenter
10.2017 - 01.2018
  • With the help of a team was responsible for overseeing the number 1 in sales in the market for men's and ladies apparel, increasing sales by 13%.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Mentored new sales associates to contribute to store's positive culture.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.

DSD Receiver

Wal-Mart Supercenter
06.2017 - 10.2017
  • Tracked product for DSD vendors to verify invoices.
  • Checked EDI invoices to resolve outstanding invoices.
  • Communicated operational inconsistencies of store or vendors to manager for resolution.
  • Resolved vendor errors with receiving policies to eliminate excessive inventory.
  • Followed food safety and workplace safety guidelines for job functions.
  • Processed daily and weekly DSD tickets to file invoices.
  • Processed reclaims and returns to vendors and warehouse for credit.
  • Entered DSD invoices SMART inventory system for prompt record keeping.
  • Conducted CAO-related activities, stocking, and rotating cigarette cartons.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Double-checked cargo inventories and documentation for accuracy.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Regularly reviewed invoices and double-checked orders.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Worked with inventory managers and unloaders to plan deliveries.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Coordinated warehouse organization scheme and product placements.

Retail Assistant Manager

Babies "R" Us
09.2015 - 06.2017
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Acted as in-store sales leader and maintained a strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Number 1 in the market for special order furniture sales and number 2 in add on sales.
  • Number 2 in the market for credit card applications and sales.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Trained employees in suggested selling and merchandising techniques to weekly sales quotas.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
  • Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Created visual store strategy based on market trends.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Handled inventories, cash and payroll procedures and managed controllable P&L line items.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Assistant Manager

The Exchange
05.2014 - 08.2015
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.

Retail Assistant Manager

K-Mart Store
06.2012 - 06.2014
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
  • Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Created visual store strategy based on market trends.
  • Maintained quality brand image exposure in alignment with corporate standards.

Inventory Manager

Kmart, Sears Holding
05.2009 - 06.2012
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
  • Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Conducted research to address shipping errors and packaging mistakes.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Built continuous improvement culture that attracted and retained high-performing employees while reducing costs.
  • Integrated warehouse operations with existing and new business processes.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.

Education

BBA - Business Management

Kaplan University
Davenport, IA
06.2013

High School Diploma -

The Pilgrim Academy
Egg Harbor City, NJ
06.2004

Skills

  • Ethical Standards
  • Order Management
  • Team Leadership
  • Coaching and Mentoring
  • Store Opening and Closing Procedures
  • Inventory Management
  • Customer Service
  • Leadership
  • Mentoring
  • Merchandising
  • Performance Monitoring and Evaluation
  • Process Development and Streamlining
  • Compliance Requirements
  • Outstanding Communication Skills
  • Multitasking and Organization
  • Replenishment and Recovery

Languages

Spanish
Native or Bilingual

Timeline

Store Co-Manager

Wal-Mart Supercenter
01.2020 - 12.2022

Assistant Store Manager

Wal-Mart Supercenter
11.2018 - 01.2020

Operations Support Manager

Wal-Mart Supercenter
01.2018 - 11.2018

Apparel Department Manager

Wal-Mart Supercenter
10.2017 - 01.2018

DSD Receiver

Wal-Mart Supercenter
06.2017 - 10.2017

Retail Assistant Manager

Babies "R" Us
09.2015 - 06.2017

Assistant Manager

The Exchange
05.2014 - 08.2015

Retail Assistant Manager

K-Mart Store
06.2012 - 06.2014

Inventory Manager

Kmart, Sears Holding
05.2009 - 06.2012

BBA - Business Management

Kaplan University

High School Diploma -

The Pilgrim Academy

Similar Profiles

CREATE PROFILE
Kelly Saez