Kelly Sager
Oak Forest,IL
Summary
Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Shift Manager/Key Holder
Arbys, Lunan Coorperation
09.2017 - Current
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Developed professional relationships to improve retention of key customers.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager
Popeyes® Louisana Kitchen
07.2011 - 08.2017
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Tinley Park High School
Tinley Park, IL05.2013
Skills
- Team Management
- Inventory Management
- MS Office
- Multitasking
- Scheduling proficiency
- Customer Service
- Store Organization
- Drawer balancing
Certification
Food Handlers License
Refrences
Diana Ciolino(Arbys & Popeyes) 312-718-0601
Kim Misko(Popeyes) 219-902-2566
Timeline
Shift Manager/Key Holder
Arbys, Lunan Coorperation
09.2017 - Current
Manager
Popeyes® Louisana Kitchen
07.2011 - 08.2017
High School Diploma -
Tinley Park High School
Similar Profiles
ANASTASHA MARTINEZANASTASHA MARTINEZ
Accounts Payable Clerk at Lane Construction CoorperationAccounts Payable Clerk at Lane Construction Coorperation
Trelon JacksonTrelon Jackson
Electrician at American Electrical CoorperationElectrician at American Electrical Coorperation
Badr Eddine SahbounBadr Eddine Sahboun
Perishable Foods Delivery Driver at Habibi Deli CoorperationPerishable Foods Delivery Driver at Habibi Deli Coorperation