Kelly Sanchez
Lawton,OK
Overview
16
16
years of professional experience
Work History
Account Manager
RNR Tire Express
06.2025 - 10.2025
- Managed client accounts, ensuring timely communication and issue resolution.
- Developed and maintained relationships with key stakeholders to enhance customer satisfaction.
- Coordinated sales strategies to drive revenue growth and meet business objectives.
- Analyzed customer feedback to identify improvement opportunities in service delivery.
Property Manger
Public Storage
06.2023 - 06.2025
- Managed daily operations of storage facilities, ensuring compliance with company policies and safety regulations.
- Coordinated tenant communications and resolved issues to enhance customer satisfaction and retention rates.
- Oversaw maintenance schedules, performing regular inspections to uphold facility standards and quality control.
- Implemented inventory management systems, optimizing space utilization and improving accessibility for customers.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Front Desk Receptionist
LaQuinta Inn & Suits
01.2019 - 06.2023
- Greeted and assisted guests, ensuring positive first impressions and exceptional customer service.
- Managed front desk operations, including check-ins, check-outs, and handling guest inquiries efficiently.
- Maintained accurate records of reservations and room assignments using property management systems.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Supported team members by training new staff on front desk procedures and customer service standards.
- Processed payments and resolved billing discrepancies while maintaining financial accuracy.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Receptionist Administrator
Brian Center Health and Rehabilitation
11.2014 - 01.2019
- Managed front desk operations, greeting visitors and directing inquiries to appropriate departments.
- Scheduled appointments and coordinated patient admissions, ensuring smooth workflow in facility.
- Maintained accurate patient records using electronic health record systems, enhancing data integrity.
- Assisted with billing inquiries and insurance verification processes, improving customer service satisfaction.
Assistant Store Manager
Family Dollar
12.2010 - 01.2014
- Supervised daily store operations to ensure smooth workflow and customer satisfaction.
- Assisted in inventory management, maintaining stock levels and organizing merchandise displays.
- Trained new staff on operational procedures and customer service standards.
- Implemented efficient cash handling practices, reducing discrepancies during shifts.
- Resolved customer inquiries and complaints promptly to enhance shopping experience.
- Collaborated with management on promotional strategies to increase sales performance.
- Monitored store compliance with safety regulations and company policies regularly.
Cook
Mcdonalds, PDI FOODS
06.2009 - 02.2010
- Prepared food items according to standardized recipes, ensuring consistency in taste and presentation.
- Maintained cleanliness and organization of kitchen workstations, adhering to safety and hygiene standards.
- Operated kitchen equipment efficiently, including fryers, grills, and ovens, following operational guidelines.
- Collaborated with team members to enhance workflow efficiency during peak service hours.
Education
High School Diploma -
Charles B. Aycock
Fremont, NC06.2009
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Strategic planning
- Customer relationships
- Goal oriented
- Sales development
- Client relationship building
- Issue resolution
- Networking skills
- Team Training
- Goals and performance
- Project management
- Documentation and reporting
- Operations
- New account creation
- Revenue growth
- Customer needs assessment
Timeline
Account Manager
RNR Tire Express
06.2025 - 10.2025
Property Manger
Public Storage
06.2023 - 06.2025
Front Desk Receptionist
LaQuinta Inn & Suits
01.2019 - 06.2023
Receptionist Administrator
Brian Center Health and Rehabilitation
11.2014 - 01.2019
Assistant Store Manager
Family Dollar
12.2010 - 01.2014
Cook
Mcdonalds, PDI FOODS
06.2009 - 02.2010
High School Diploma -
Charles B. Aycock