Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Sanders

Gilbert,AZ

Summary

Dynamic business owner with a proven track record at both companies, excelling in customer relations and operations management. Successfully negotiated contracts to reduce costs and implemented marketing strategies that enhanced brand awareness. Skilled in relationship building, fostering client loyalty, and driving customer satisfaction through exceptional service.

Overview

24
24
years of professional experience

Work History

Owner Operater

KM Signs LLC
08.2020 - Current


  • Managed day-to-day business operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Grew the company from 0-800 active agent soley using us to print there signage and 100 offices.
  • Managed approximately 30 calls, 30 emails and edited 15 art files daily.
  • Fostering strong relationships with clients to build connections and boost retention rates.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Trained and motivated employees to perform daily business functions.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Made sure that products were produced on time and are of good quality.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.



Owner Operater

Post A Sign LLC / Post A Sign Plus LLC
06.2001 - 08.2021
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed 20 calls from agents and over saw 60 orders daily.
  • Grew the company from 0-6000+ agents who used our service solely and over 828 brokerages.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired, trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Interacted well with customers to build connections and nurture relationships.

Education

Associate of Arts - Graphic Design

Mesa Community College
Mesa, AZ
06.1998

High School Diploma -

Corona Del Sol High School
Tempe, AZ
06.1994

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Business management
  • Customer retention

Timeline

Owner Operater

KM Signs LLC
08.2020 - Current

Owner Operater

Post A Sign LLC / Post A Sign Plus LLC
06.2001 - 08.2021

Associate of Arts - Graphic Design

Mesa Community College

High School Diploma -

Corona Del Sol High School

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