Kelly Sandor
Sturgis,United States
Summary
Personable Supervisor with 11 years experience with BioLife Plasma Services. A record of success leading team efforts, recognizing areas of improvement and building professional relationships. Effective at managing big-picture business goals. Detail-oriented and efficient with strengths in both project and time management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Technician/Phlebotomist
Veterans Affairs Medical Center
Battle Creek, Michigan (MI)
02.2022 - Current
- Tracked collected specimens by initialing, dating and noting times of collection.
- Calibrated and maintained instruments to keep equipment fully operational.
- Logged patient information and recorded results into system.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Maintained documentation on tests performed in lab.
- Processed patient specimens according to priority and documented results.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Increased customer satisfaction by resolving issues.
Immunology/Immunochemistry Lab Supervisor
Charles River Laboratories
Mattawan, Michigan
08.2021 - 01.2022
- Management and development of laboratory staff.
- Scheduling of sponsor work and laboratory staff to meet sponsor deadlines.
- Laboratory equipment, data, and procedure compliance with CRL policies, sponsor, and regulatory agencies.
- Administrative duties, payroll management, obtaining and maintaining company and sponsor metric goals.
- Continuous Improvement
Sales Associate Specialist
Hamilton Harley-Davidson
Sturgis, United States
07.2020 - 08.2021
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Increased sales and customer satisfaction through personalized servicing.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Informed customers of current store promotions to encourage additional sales purchases.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Used POS system to process sales, returns, online orders and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Training Supervisor/Center Supervisor
Biolife Plasma Services
Marquette, Michigan
11.2008 - 05.2019
- Assessed new employee skills and strengths to provide customized training.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Updated employees with latest policies, procedures and compliance standards.
- Collaborated with company leaders and department managers to determine training needs.
- Assisted with support functions such as budgeting and technology coordination.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Ensure operational procedures, quality expectations, and excellent customer service standards were met or exceeded.
- New employee orientations, interviewing, scheduling, mentoring, training, team building, conflict resolution, employee empowerment and engagement in center metrics and continuous improvement measures.
- Operational tasks as needed as MOD
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO03.2017
Skills
- Training Management
- Administrative Management
- Customer Service Management
- Goal Setting
- Assignment Delegation
- Business Leadership
- Performance Assessment
- Decision Making
- Problem Anticipation and Resolution
- Recruitment and Hiring
- Team Leadership
- Quality Assurance
- Records Organization and Management
- Employee Motivation
Certification
- Certified MFR, Tri-Township Volunteer Fire Department
- Certified Firefighter I & II, Tri-Township Volunteer Fire Department
- Certified AHA CPR/AED
Timeline
Medical Technician/Phlebotomist
Veterans Affairs Medical Center
02.2022 - Current
Immunology/Immunochemistry Lab Supervisor
Charles River Laboratories
08.2021 - 01.2022
Sales Associate Specialist
Hamilton Harley-Davidson
07.2020 - 08.2021
Training Supervisor/Center Supervisor
Biolife Plasma Services
11.2008 - 05.2019
Associate of Science - Business Administration
Colorado Technical University
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