Kelly Sandoval
Aurora,IL
Summary
I am currently working at Rush Copley in the Med Surg II department. I appreciated the opportunity that I was given since this was my first patient care technician job. But I am a hard working person that quickly adapts to new working environment. I have lots of experience with patients, and look to succeed in the labor and delivery setting. I look forward to helping moms with anything that they may need to make their stay more comfortable. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level patient tech position.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Valley Honda
10.2018 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts and loyalty programs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided back up for customer service managers.
- Communicated professionally with colleagues, and clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by cleaning the dealership lobby and lobby area as well as the bathrooms.
- Cross-trained and backed up other customer service managers.
- Monitored cash drawers and maintained adequate cash supply.
- Provided ongoing guest service.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels. (Took in payments over the phone and from service, parts, as well as sales)
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Food Service Representative
Rush Copley Hospital
11.2021 - 01.2023
- Assist the department through the preparing of the food to the delivering of the food.
- Provide prompt, qualify service in an efficient service to patients.
- Interacted with supply chain personnel regarding customers' product orders and deliveries.
- Acknowledged patients and responded quickly to patients needs.
- Demonstrates age appropriate communication skills for patients.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Plated hot meals and salads in aesthetically pleasing arrangements.
Patient Care Technician
Rush Copley Hospital
01.2023 - Current
- Delivered high-quality care to patients in Med Surg II
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
Nursing Assistant
Waubonsee Community College
Aurora, IL12.2022
High School Diploma -
Oswego East High School
Aurora, IL05.2022
Skills
- CPR Certified
- Verbal and written communication
- Bilingual in Spanish and English
- Productivity and efficiency
- Good team player that works well with a group
- Customer Service/ Patient Service
- Upbeat and Positive Personality/Cooperative Attitude
- Interpretation and Translation Services
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Active Listening
Timeline
Patient Care Technician
Rush Copley Hospital
01.2023 - Current
Food Service Representative
Rush Copley Hospital
11.2021 - 01.2023
Customer Service Representative
Valley Honda
10.2018 - 11.2021
Nursing Assistant
Waubonsee Community College
High School Diploma -
Oswego East High School
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