Kelly Sanville
Washington
Summary
Motivated and results-oriented professional with 12 years of experience in the hospitality industry, now transitioning into project management. Proven ability to lead cross-functional teams, manage multiple priorities, and deliver high-impact results. Skilled at leading teams, managing resources, and driving process improvements that have resulted in successfully opening five new restaurants - including one in 2017, two in 2021, and two more in 2023. Passionate about leveraging my background in restaurants to manage complex projects, build collaborative teams, and exceed stakeholder expectations. Trained in Agile and Predictive methodologies, with a strong foundation in stakeholder communication, risk management, and resource allocation. Ready to apply my skills and experience in project management methodologies to lead teams and drive project success in a new capacity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Restaurants
Long Shot Hospitality
01.2022 - Current
- Cultivated a strong team culture through regular communication, fostering collaboration across all levels of the organization.
- Demonstrated exceptional problem-solving skills, addressing complex guest concerns or operational issues with diplomacy and poise.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Established quality control measures for consistent food and service standards.
- Developed strategic marketing initiatives for increased brand visibility, attracting new clientele and retaining loyal customers.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
Director of Sales and Marketing
Long Shot Hospitality
04.2021 - 12.2021
- Managed a high-performing sales team, providing regular coaching and training to enhance their skills and performance.
- Collaborated with cross-functional departments to optimize product offerings and pricing strategies, increasing overall profitability.
- Championed the adoption of new technologies within the Sales and Marketing department, bolstering the team's capabilities and equipping them for success in an ever-evolving business landscape.
- Liaised with ownership, kitchen teams, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Optimized digital marketing efforts through SEO improvements, email marketing initiatives, and social campaigns resulting in increased web traffic and lead generation.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Event Manager
Sixth Engine, Town Hall, Dubliner, & The Salt Line
11.2016 - 04.2021
- Streamlined event planning processes by implementing efficient project management strategies.
- Led diverse teams by assigning roles and responsibilities aligned with individual strengths.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
Assistant General Manager
Sixth Engine
01.2013 - 11.2016
- Fostered a collaborative environment for enhanced team performance.
- Implemented strategic initiatives for improved employee engagement.
- Coordinated scheduling for maximized staff productivity.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Addressed service gaps to promote seamless customer experiences.
Education
Bachelor of Arts - Environmental Studies
University of California, Santa Cruz
Santa Cruz, CA05-2011
Skills
- Proven ability to lead and motivate cross-functional teams while managing interpersonal dynamics
- Communicating with ownership, director, and manager level positions regarding project goals, timelines, and updates
- Quickly identifying potential issues and implement creative solutions, often in high pressure, time sensitive situations
- Expert at managing multiple projects simultaneously, with a strong focus on meeting deadlines and prioritizing tasks effectively
Certification
Certified Associate in Project Management (CAPM)
Timeline
Director of Restaurants
Long Shot Hospitality
01.2022 - Current
Director of Sales and Marketing
Long Shot Hospitality
04.2021 - 12.2021
Event Manager
Sixth Engine, Town Hall, Dubliner, & The Salt Line
11.2016 - 04.2021
Assistant General Manager
Sixth Engine
01.2013 - 11.2016
Bachelor of Arts - Environmental Studies
University of California, Santa Cruz
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