Kelly Saulter

Restoration Hardware

Tampa, FL

04.2009 - Current

Cultivated a Luxury experience for clients by providing Extraordinary, Remarkable, and Amazing service.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Coached staff members to develop long-term career goals.
Established and enforced clear goals to keep employees working collaboratively.
Developed and presented new ideas and conceptualized new approaches and solutions.
Built strong referral network to generate new business opportunities.
Implemented and prepared comprehensive business plans to expand business.
Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
Evaluated trends in customer service issues to analyze complaints and identify opportunities for improvement.
Recruited, hired and trained employees on operations and performance expectations.
Drafted mission and vision statements to outline objectives and motivate employees.
Regularly updated HR databases to reflect employee information, changes in benefits and other details.
Developed job descriptions using targeted keywords and published job openings on company website and job boards.
Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.