Kelly Saville
Oskaloosa,IA
Summary
Professional who is highly motivated and resilient with a strong background in leadership and management for 15+ years and customer service for over 20 years. Along with bringing diverse knowledge and leadership abilities to a new environment. Proven track record in driving results sales, and attendance and ensuring team collaboration and customer satisfaction with a track record continuously of 95% and above. Skilled in strategic planning, problem-solving, proven ability to multitask and adapt to any environment while maintaining accuracy and attention to detail. Known for impeccable reliability, effective communication, and delivering high-quality outcomes. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Goodwill Of Central Iowa
02.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Handled cash accurately and prepared deposits.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered telephone calls promptly to offer office information, answer questions, and direct calls where needed.
- Provided excellent customer service by promptly addressing customer inquiries via phone, email, or in-person interactions.
Senior Property Manager
K & J Enterprises
04.2024 - Current
- Oversee move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- This is for a very large 6 bedroom townhouse and 2 large buildings with a total of 8 units PT as needed.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Established preventative maintenance schedules to minimize downtime of facilities while maximizing cost efficiency.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
Senior Property Manager
Weigand Omega
05.2023 - 02.2025
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Streamlined property management processes for improved efficiency and cost savings.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Organized community events for residents, fostering positive relationships between tenants and management staff.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Completed annual rent calculations using housing database software.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Investigated and resolved any tenant complaints.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Managed 72 apt. units. 12 four bdrm, 30 bdrm, 30 bdrm. Involving leases, payments, state and federal laws, monthly inspections, 2 maintenance men under me, grounds beautification including summer/winter grounds help, Vendors for literally everything. 100 calls a day, Zoom meetings, weekly/monthly reports, so ,much more.
- Maintained inventory for back-office supplies, computers and work-stations.
- Coordinated office events, seminars and meetings for staff and clients.
Education
Associate of Arts - Nursing
IHCC
Ottumwa, IA05-2011
Skills
- Office tasks, and daily operations
- Money handling, make daily bank deposits/change
- Team leadership, staff management
- Time management, punctual, and reliable
- Customer relations and engagement
- Operations management/efficiency
- Business administration, office organization
- Excellent Multitasking and organization
- Employee scheduling, meetings, vendors
- Employee pay and time cards
Accomplishments
- Achieved 33% more in sales through effectively talking to customers and changing the sales floor around.
- Supervised team of 42 staff members.
- Won the Triple Crown Award more than once from corporate for implementing and having the least safety issues after them happening every month before I got there.
- Got the Star Award for going 6 months with the best attendance for my staff.
- Recognized on a Zoom call from corporate and with all other management present that I was able to take a "sinking ship" and make it profitable once again.
Timeline
Assistant Manager
Goodwill Of Central Iowa
02.2025 - Current
Senior Property Manager
K & J Enterprises
04.2024 - Current
Senior Property Manager
Weigand Omega
05.2023 - 02.2025
Associate of Arts - Nursing
IHCC