Kelly Sawyer
South Berwick,USA
Summary
Provided exceptional customer service support over 15 years, fostering positive client relationships. Assisted teams in achieving collaborative goals through effective communication and critical thinking. Maintained focus on overall objectives to ensure beneficial outcomes for all stakeholders.
Demonstrated detail orientation and exceptional communication skills while managing complex projects.
Collaborated with team members to support project goals and improve communication. Resolved conflicts effectively to maintain positive client interactions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Services Manager
Maine Veterinary Medical Center
Scarborough, ME
06.2013 - Current
- Directed client care department operations and executed high-level administrative responsibilities.
- Executed fundamental client care responsibilities to enhance customer satisfaction.
- Managed staff schedules and payroll. Addressed departmental needs and concerns effectively.
- Managed hiring and onboarding processes.
- Formulated and executed departmental standard operating procedures (SOPs).
- Facilitated collaboration on the development and implementation of hospital-wide standard operating procedures.
- Resolved client concerns through effective communication and problem-solving strategies.
- Developed and executed training SOPs for client care department.
- Orchestrated department meetings to enhance operational efficiency..
- Facilitated onboarding of new programs and technology within hospital operations.
- Maintained partnerships with vendors.
- Oversaw facility maintenance operations and identified upcoming requirements.
- Assisted in managing hospital contracts related to phone systems, AI/technology and printers. Supported maintenance of operational equipment to ensure functionality.
- Assisted with accounts receivable management by processing unpaid accounts and client management.
- Facilitated daily financial reconciliation and bank deposits to ensure accurate accounts payable records.
- Supported hospital director by addressing various operational needs. Provided administrative support to ensure efficient hospital management.
- Led client service initiatives to enhance patient care and satisfaction.
- Collaborated with veterinary staff to optimize workflow for enhanced service efficiency.
Bartender
Bob's Seafood
Windham, ME
03.2019 - 12.2019
- Assisted customers with orders and inquiries.
- Supported food service operations by delivering meals.
- Maintained cleanliness of bar area and equipment.
- Prepared beverages and stocked supplies.
Bartender/Server
Gilberts Chowder House
Windham, ME
04.2017 - 03.2019
- Assisted customers with orders and inquiries.
- Supported food service operations by delivering meals.
- Maintained cleanliness of bar area and equipment.
- Prepared beverages and stocked supplies.
Bartender/Server
Bucks Naked BBQ
Windham, ME
03.2010 - 07.2016
- Assisted customers with orders and inquiries.
- Supported food service operations by delivering meals.
- Maintained cleanliness of bar area and equipment.
- Prepared beverages and stocked supplies.
Education
High School Diploma -
Gray New Gloucester High School
Gray, ME12.2007
Skills
- Leadership and Practice Management
- Customer service
- Data and Analysis skills
- Project management
- Technological and Computer Skills
- Time management
- Client relationship building
- Recruiting and hiring
- Account management
- Cross-functional coordination
- Onboarding and orientation
- Interpersonal relations
- Task delegation
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Certification
- ServSafe Beverage & Liquor Certification
Timeline
Bartender
Bob's Seafood
03.2019 - 12.2019
Bartender/Server
Gilberts Chowder House
04.2017 - 03.2019
Client Services Manager
Maine Veterinary Medical Center
06.2013 - Current
Bartender/Server
Bucks Naked BBQ
03.2010 - 07.2016
High School Diploma -
Gray New Gloucester High School