Kelly Sax
Eagan,MN
Summary
Highly driven advocate with a proven track record of implementing strategic approaches to provide educational and empathetic care. Recognized for consistently delivering performance excellence in these areas, skilled at motivating, training, and developing team members. Excels at creating a positive and nurturing environment that fosters growth and development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Intern
360 Communities
08.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and assisting with projects to improve the flow of service.
- Gained valuable experience working with a variety of people in the community, applying learned concepts directly into relevant work situations.
- Assisted with the food shelf.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Started and led a community task project running multiple donation drives at once.
Daycare Teacher
Children's Discovery Academy
05.2023 - Current
- Responsible for the care and wellbeing of 16 children
- Worked to teach children manners, sign language, and reach age appropriate milestones
- Assisted with the schedule of 16 children for naps and feeding
- Assisted with cleaning tasks in classroom
- Was responsible for overseeing 3 teacher aides during shifts
Patient Access Representative
Essentia Health
05.2022 - 08.2022
- Collect patient demographics, answer multiple phone lines, register patients for urgent care and emergency room visits, register patients for appointments, check patients in, schedule appointments, transfer calls, collect copays, adhere to safety standards, keep lobby clean, knowledge of insurance information
Owner/Baker
Lil Momma Cakes
11.2014 - 08.2018
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning
- Assessed, optimized and elevated operations to target current and expected demands
- Set pricing structures according to market analytics and emerging trends
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Sold various goods at farmers markets in Minnesota as well as provided cakes, cupcakes and other goods for various weddings and events
- Certified in Food Safety and Cottage Food Licensure according to MN State guidelines
Certified Medical Assistant
Children's Hospitals and Clinics of Minnesota
10.2013 - 06.2016
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Organized charts, documents and supplies to maintain team efficiency
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses as well as performing various diagnostic tests
- Administered medications as prescribed by physicians and routine vaccinations
- Assisted with surgical procedures such as circumcisions
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions
- Interviewed patients to verify information, record medical history and confirm purpose of visit
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Performed preliminary physical tests, such as blood pressure, weight and temperature, accurately recording results in patient history summary
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion
Certified Medical Assistant
OB/GYN West
09.2013 - 10.2013
- Assessed, documented and monitored vital signs
- Organized charts, documents and supplies to maintain team efficiency
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Interviewed patients to verify information, record medical history and confirm purpose of visit
Program Counselor
ACR Homes
04.2011 - 08.2013
- Maintained thorough clinical treatment notes
- Assisted residents with daily cares
- Administered medications and assisted with physical therapy programs
- Transported residents to and from various appointments and activities
- Maintained appropriate certifications and followed specific guidelines as required by Department of Health and MN State Guidelines
Debt Collector
CollectCorp
04.2009 - 02.2011
- Reviewed accounts to determine payment plan compliance
- Located debtors by utilizing skip tracking and other strategies
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues
- Processed payments over phone and set up recurring drafts
- Overcame objections by applying advanced training and persuasion techniques
- Gathered required information from customers for settlement reviews to help negotiate down debt with creditors
- Met demands of busy collections group by performing high volume of daily calls
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals
Debt Collector
Wells Fargo
01.2009 - 04.2009
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues
- Met demands of busy collections group by performing high volume of daily calls
- Conveyed current account information and obtained payments by using pre-scripted statements
- Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance
- Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals
- Accepted and processed customer payments and applied toward account balances
Nanny
Private Family
04.2005 - 12.2008
- Minimized TV and mobile device time by engaging children with games and physical books
- Encouraged safe, positive behavior by redirecting children to take positive action
- Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment
- Calculated amount owed for services and collected payment from parents
- Supervised children during parental absences
- Promoted good behaviors by using positive reinforcement methods
- Followed routines to foster stability and structure in children's lives while parents were away
- Sparked creativity and imagination by helping children discover new things each day
- Administered medication and minor first aid to sick and injured children
Shift Manager/Key Holder
Starbucks
02.2005 - 09.2008
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels
- Addressed employee issues and conflicts to provide input, feedback and coaching
- Delegated tasks appropriate to individual employees to provide development opportunities
- Maintained store in clean and neat manner
- Responsible for preparing and delivering cash deposits for daily store sales
Education
Bachelor of Arts - Social Work
Northwestern State University
Natchitoches, LA10.2024
Associate of Applied Science - Medical Assisting
Minnesota School Of Business
Brooklyn Center, MN08.2013
General educational development -
Normandale Community College
Bloomington, MN08.2007
Skills
- Interpersonal communication
- Child care
- Training & development
- Medical Records
- Patient Care
- Social Work
- Multitasking and Organization
- Creative and Resourceful
- Client Relationships
- Initiative
- Conflict Resolution
Certification
- First Aid Certification
- ServSafe
- Food Safety Certification
- Certified Medical Assistant
- CPR Certification
Assessments
- Work motivation, Proficient, 03/22, Level of motivation and discipline applied toward work
- Work style: Reliability, Proficient, 03/22, Tendency to be reliable, dependable, and act with integrity at work
Awards
- Phi Alpha Honor Society, 04/22, Earned Phi Alpha Honor Society award for grades
- Phi Kappa Phi, 05/24, Honor Society for GPA
Personal Information
Authorized To Work: US for any employer
Timeline
Intern
360 Communities
08.2024 - Current
Daycare Teacher
Children's Discovery Academy
05.2023 - Current
Patient Access Representative
Essentia Health
05.2022 - 08.2022
Owner/Baker
Lil Momma Cakes
11.2014 - 08.2018
Certified Medical Assistant
Children's Hospitals and Clinics of Minnesota
10.2013 - 06.2016
Certified Medical Assistant
OB/GYN West
09.2013 - 10.2013
Program Counselor
ACR Homes
04.2011 - 08.2013
Debt Collector
CollectCorp
04.2009 - 02.2011
Debt Collector
Wells Fargo
01.2009 - 04.2009
Nanny
Private Family
04.2005 - 12.2008
Shift Manager/Key Holder
Starbucks
02.2005 - 09.2008
Associate of Applied Science - Medical Assisting
Minnesota School Of Business
General educational development -
Normandale Community College
- First Aid Certification
- ServSafe
- Food Safety Certification
- Certified Medical Assistant
- CPR Certification
Bachelor of Arts - Social Work
Northwestern State University
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