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Front Desk Receptionist Westwood Dental Arts
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Developed strong working relationships with team members, fostering a positive work environment.
Completed data entry and filing to keep records updated for easy retrieval.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed all tasks in compliance with company policies and procedures.
Increased guest retention by maintaining a welcoming and organized reception area.
Maintained confidentiality of sensitive data to protect customer and business information.
Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Organized and maintained files and records to ensure up-to-date documentation.
Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Initiated system for tracking office supplies, leading to more efficient inventory management.
Improved communication flow by establishing daily briefing for front desk and administrative staff.
Maintained strict confidentiality of sensitive information, upholding privacy standards.
Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Streamlined check-in processes, reducing wait times for guests.
Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Enhanced security by monitoring visitor access and issuing badges according to company protocols.
Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
Assisted in coordination of company events, contributing to successful and well-organized functions.
Facilitated smooth communication between departments by accurately relaying messages and information.
Enhanced guest experience by maintaining welcoming and organized reception area.
Greeted visitors warmly, creating positive first impression of organization.
Collected Type payments, processed transactions and updated relevant records.
Operated multi-line telephone system to answer and direct high volume of calls.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Show Description Treatment Coordinator Westwood Dental Arts
Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
Increased case acceptance rates through persuasive presentation of treatment options and benefits.
Explained treatment choices to patients and helped determine best options.
Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
Researched billing issues, scheduled appointments and verified insurance coverage.
Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
Laid out potential payment plans for patients.
Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
Educated patients on dental benefits and coordinated proper payment with insurance companies.
Conducted interviews with patients to discuss health history, objectives and concerns.
Built strong relationships with referring providers through regular communication updates on shared cases.
Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Delivered excellent patient experiences and direct care.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Communicated with patients, ensuring that medical information was kept private.
Show Description Manager Westwood Dental Arts
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Improved safety procedures to create safe working conditions for workers.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Show Description Frontdesk Amber Endodontics
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Proved successful working within tight deadlines and a fast-paced environment.
Learned and adapted quickly to new technology and software applications.
Demonstrated strong organizational and time management skills while managing multiple projects.
Developed and maintained courteous and effective working relationships.
Show Description Marketing Manager Amber Endodontics
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Managed social media accounts for optimal audience engagement and increased online presence.
Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Implemented customer feedback loops, refining marketing strategies for improved customer satisfaction.
Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Show Description Avoyelles High School
Louisiana 1992
Front Desk Receptionist Westwood Dental Arts
Treatment Coordinator Westwood Dental Arts
Manager Westwood Dental Arts
Frontdesk Amber Endodontics
Marketing Manager Amber Endodontics
