Kelly Scanlon Martin
Sr Mortgage Processor
St. Petersburg,FL
Summary
Experienced administrative professional offering solid background in loan processing and branch management. Coordinates documents, corrects errors and liaises with external parties to complete paperwork and facilitate smooth closings. Knowledgeable about FHA, VA sand conventional operations, best practices and regulatory requirements.
Overview
25
25
years of professional experience
Work History
Sr Mortgage Processor
Mortgage Solutions Financial
Roseville, CA
02.2023 - Current
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Inspected loan documentation for mistakes and corrected discrepancies.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
Sr Mortgage Processor
VanDyk Mortgage Corp
Clearwater, FL
04.2013 - 01.2023
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Checked approvals against established bank and government lending standards.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
Branch Manager
American General Financial, Services, Inc
Clearwater, FL
01.1999 - 08.2012
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Planned work schedules to maintain adequate staffing levels.
- Disciplined employees to encourage compliance with company policies and procedures.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Established and built customer relationships through targeted outreach and initiatives.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
Associate of Arts - Psychology
SPC
St Petersburg, FL05.1993
Skills
- Proficient in DU and LPA
- Encompass, Microsoft office
- Brokered loans, construction loans and reverse mortgages
- CRM Software
Timeline
Sr Mortgage Processor
Mortgage Solutions Financial
02.2023 - Current
Sr Mortgage Processor
VanDyk Mortgage Corp
04.2013 - 01.2023
Branch Manager
American General Financial, Services, Inc
01.1999 - 08.2012
Associate of Arts - Psychology
SPC
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