Kelly Scarborough
Shelbyville,KY
Summary
Accomplished Patient Access Coordinator at Baptist Health Medical Group, adept in HIPAA compliance and patient registration, significantly enhanced patient satisfaction by streamlining processes. Skilled in multitasking and fostering strong organizational environments, my background showcases a commitment to improving healthcare delivery and efficiency. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 12 years of relevant work experience to your team.
Overview
14
14
years of professional experience
Work History
Patient Access Coordinator
Baptist Health Medical Group
08.2023 - Current
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Facilitated smooth admissions process for patients by pre-registering them, providing clear instructions, and answering their inquiries promptly.
- Verified patient insurance eligibility and entered patient information into system.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
Clinical Coordinator
Kentucky Heart Specialist
04.2017 - 02.2019
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
Medical Assistant Specialist
Baptist Neurosurgery
08.2015 - 04.2017
- Conducted thorough patient interviews to gather accurate health history information for informed treatment plans.
- Streamlined patient check-in process to reduce wait times and improve overall satisfaction.
- Collaborated with interdisciplinary teams to provide comprehensive care for patients with complex medical needs.
- Contributed to a positive healthcare environment by maintaining clean, well-stocked exam rooms and implementing sterilization protocols.
- Assisted in the training of new employees by sharing best practices regarding clinical procedures and administrative duties.
- Managed inventory of medical supplies, ensuring availability of necessary items for optimal patient care delivery.
Medical Assistant
Baptist Health Medical Group - Story & Williams
08.2013 - 08.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic environments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Referral Coordinator / Medical Assistant
Baptist Health Medical Group - Prospect
06.2012 - 08.2013
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Unit Secretary
Baptist Health Louisville
02.2010 - 06.2012
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Education
Associate of Science - Medical Assisting
Spencerian College - Louisville
Louisville, KY2012
Master of Science - Sport Administration
University of Louisville
Louisville, KY2004
Bachelor of Arts - Communications
Georgetown College
Georgetown, KY2001
Skills
- HIPAA Compliance
- Strong Organization
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Patient Education
- Phone and Email Etiquette
- Medical Terminology
- EMR
Timeline
Patient Access Coordinator
Baptist Health Medical Group
08.2023 - Current
Clinical Coordinator
Kentucky Heart Specialist
04.2017 - 02.2019
Medical Assistant Specialist
Baptist Neurosurgery
08.2015 - 04.2017
Medical Assistant
Baptist Health Medical Group - Story & Williams
08.2013 - 08.2015
Referral Coordinator / Medical Assistant
Baptist Health Medical Group - Prospect
06.2012 - 08.2013
Unit Secretary
Baptist Health Louisville
02.2010 - 06.2012
Associate of Science - Medical Assisting
Spencerian College - Louisville
Master of Science - Sport Administration
University of Louisville
Bachelor of Arts - Communications
Georgetown College
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