Summary
Overview
Work History
Education
Affiliations
Websites
References
Timeline
Generic

Kelly Schaefer

Bloomfield Hills,MI

Summary

Goal-driven strategic leader and decisive business professional brings track record of success in start-up companies. Outstanding background managing multiple products from ideation to market launch and profitable monetization. Strong entrepreneurial spirit, open mind, and willingness to take on new challenges that require patience and perseverance.

Overview

20
20
years of professional experience

Work History

Founder/Owner

7greens
Detroit, MI
07.2010 - Current
  • Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
  • Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
  • Maintained relationships with suppliers and distributors in order to secure best deals on orders placed .
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Established standards for quality control, customer service, health and safety regulations.
  • Coordinated catering services when requested by customers .
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Created promotions and special events to attract customers and boost sales.
  • Responded promptly to customer complaints or issues related to the restaurant's services or products.
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
  • Interviewed potential hires for front-of-house positions such as servers and bartenders .
  • Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Analyzed financial reports to identify areas of improvement or cost savings opportunities.
  • Implemented operational procedures to maximize efficiency while minimizing costs.
  • Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
  • Monitored customer feedback to ensure satisfaction with menu items and services provided.
  • Performed regular inspections of kitchen facilities to ensure cleanliness, safety requirements are met as well as adherence to health codes, regulations set by state, local government agencies .
  • Developed menus that featured local ingredients while meeting customer demands.
  • Negotiated contracts with vendors for food, equipment and supplies.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.

Sales Associate

Ralph Lauren
Troy, MI
01.2008 - 01.2010
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.
  • Greeted customers upon entering the store and provided assistance.
  • Handled customer complaints in a professional manner.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Demonstrated knowledge of store products and services.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Organized displays to attract customers and promote sales.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Used product knowledge to suggest items to match client needs.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Kept informed about new products arriving at the store on a regular basis.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Organized store by returning merchandise to proper areas and restocked displays.

Private Events Manager

ClubCorp
Detroit, MI
01.2004 - 01.2008
  • Generated reports analyzing financial data related to private events such as revenue generated or cost savings achieved through negotiations.
  • Assisted with administrative tasks related to private events such as maintaining records of payments received from vendors or expenses incurred during an event.
  • Tracked progress on multiple projects simultaneously and ensured timely completion of tasks assigned.
  • Ensured all safety regulations were adhered to before, during and after the events took place.
  • Evaluated feedback from guests attending private events and implemented changes where necessary.
  • Maintained inventory of supplies needed for upcoming private events such as decorations, linens.
  • Coordinated with clients on their specific needs and desires for each event.
  • Supervised day-of operations at private events including managing staff, troubleshooting any problems that may arise, arranging seating arrangements.
  • Organized and coordinated events from start to finish, including venue selection, catering, decor, entertainment and transportation.
  • Provided support throughout the entire planning process by responding promptly to inquiries from clients or vendors.
  • Managed budgets for each event while ensuring quality service delivery.
  • Responsible for setting up venues prior to events as per specifications provided by clients.
  • Liaised between client and vendors to ensure smooth functioning of the event.
  • Negotiated contracts with vendors to secure the best services at competitive prices.
  • Monitored staff performance during the events and addressed any issues that arose in a timely manner.
  • Conducted post-event evaluations with clients to assess satisfaction levels of attendees and identify areas for improvement in future events.
  • Prepared invoices and other documents required for payment processing after completion of each event.
  • Developed detailed event plans and timelines to ensure all deadlines are met.
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Handled client questions and concerns via different communication channels to deliver exceptional customer service.
  • Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
  • Reserved space, equipment and personnel needed to facilitate events.
  • Assembled creative and innovative event attractions based on internal capabilities or outsourced to qualified vendors.
  • Paid and settled vendors, venues, staff, and contracted services.
  • Attended and participated in industry events.
  • Created detailed timelines for events based on scope of work required by each department involved in process.
  • Marketed and publicized special events in social calendars.
  • Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
  • Developed and implemented effective marketing plans for generating event revenues.
  • Coached and counseled employees to reflect company service standards and procedures.
  • Followed local regulations for events and obtained necessary permits.
  • Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.
  • Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
  • Arranged security, printing and supply vendors to meet unique requirements of each event.
  • Sourced speakers and special guests for wide range of corporate, industry and charitable events.

Education

Culinary Arts Degree - Cullinary

French Culinary Institute
New York, NY
06-1999

Bachelor of Arts - Communications

Michigan State University
East Lansing, MI
05-1993

Affiliations

  • Exercising
  • Walking the dogs
  • Tennis/Pickleball
  • Golf
  • Cooking

Websites

References

References available upon request.

Timeline

Founder/Owner

7greens
07.2010 - Current

Sales Associate

Ralph Lauren
01.2008 - 01.2010

Private Events Manager

ClubCorp
01.2004 - 01.2008

Culinary Arts Degree - Cullinary

French Culinary Institute

Bachelor of Arts - Communications

Michigan State University

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Kelly Schaefer