Kelly Scheltmeyer
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Night Operations Assistant Store Manager
Home Depot
01.1991 - Current
- Enhanced store efficiency by streamlining night shift operations and implementing effective management strategies.
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
- Increased customer satisfaction by ensuring timely product restocking and maintaining a clean, organized store.
- Collaborated with other store managers to develop best practices for night shift operations, resulting in improved overall performance.
- Optimized inventory management by accurately tracking stock levels and promptly addressing any discrepancies.
- Implemented loss prevention measures, reducing instances of theft and shrinkage during night shifts.
- Conducted regular safety audits to ensure compliance with company policies and OSHA regulations, maintaining a safe work environment for employees.
- Facilitated clear communication between day and night shifts, ensuring smooth transitions between shifts for seamless store operations.
- Adapted quickly to changing priorities and tasks, effectively managing multiple responsibilities simultaneously during busy periods.
- Achieved excellent customer service ratings through attentive assistance and prompt resolution of issues encountered during the night shift.
- Evaluated employee performance regularly, providing constructive feedback to foster growth and development within the team.
- Supported store promotional events by creating attractive merchandise displays that showcased featured products effectively during overnight hours.
- Maintained store security by adhering to established protocols, conducting frequent checks of the premises, and monitoring surveillance systems as needed.
- Resolved conflicts among team members diplomatically, fostering a collaborative work environment and promoting teamwork during night shifts.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Coordinated with vendors on deliveries and shipments during off-peak hours for minimal disruption to daily operations.
Counter Clerk
Petty's Meat Market
05.2017 - 01.2020
- Enhanced customer satisfaction by providing efficient and accurate service at the counter.
- Streamlined checkout processes for improved customer experience and reduced wait times.
- Managed cash register operations, ensuring accurate financial transactions and balancing cash drawers daily.
- Assisted in inventory management, maintaining optimal stock levels to meet customer demands.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency in daily tasks.
- Resolved customer inquiries promptly, addressing concerns and providing solutions to ensure complete satisfaction.
Education
GED -
Brien McMahon High School
Norwalk, CTSkills
- Scheduling Coordination
- Merchandising Strategies
- Employee Training
- Sales Analysis
- Store maintenance
- Customer Service Management
- Performance Improvement
- Inventory Management
- Employee Development
- Relationship Building
- Task Prioritization
- Time management abilities
- Special Promotions Planning
Volunteerism
Team Depot:
Worked on Team Depot projects throughout the surrounding area to rebuild housing for Military Veterans.
Worked on projects to rebuild shelters for homeless women as well as families.
Timeline
Counter Clerk
Petty's Meat Market
05.2017 - 01.2020
Night Operations Assistant Store Manager
Home Depot
01.1991 - Current
GED -
Brien McMahon High School
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