Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Schoy

Wenonah,NJ

Summary

Dynamic leader with proven expertise in staff management and business development, honed at Paradise Cove Tanning. Excelled in enhancing customer satisfaction and streamlining operations, leading to increased profitability. Skilled in decision-making and team leadership, adept at fostering relationships and driving marketing initiatives. Achieved significant improvements in employee productivity and customer engagement through effective training and development strategies.

Overview

4
4
years of professional experience

Work History

Manager

Paradise Cove Tanning
03.2021 - Current
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Pizza Shop Assistant

Sals Pizza
10.2020 - 02.2021
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
  • Developed strong product knowledge to make personalized recommendations for customers based on their preferences.
  • Collaborated with team members for smooth operations during busy hours, minimizing wait times for customers.
  • Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
  • Built rapport with repeat customers by remembering names, preferences, or dietary restrictions.
  • Enhanced customer satisfaction by efficiently taking and preparing orders with accuracy and speed.
  • Monitored dining area cleanliness throughout shifts, attending to spills or messes promptly.
  • Participated in regular training sessions to stay updated on new menu items, promotions, and company policies.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

High School Diploma -

Clearview Regional High School
Mullica Hill, NJ
06-2022

Skills

  • Decision-making
  • Time management
  • Team leadership
  • Customer service
  • Relationship building
  • Staff training and development
  • Business development
  • Staff management
  • Schedule preparation
  • Project planning
  • Goal setting
  • Marketing

Timeline

Manager

Paradise Cove Tanning
03.2021 - Current

Pizza Shop Assistant

Sals Pizza
10.2020 - 02.2021

High School Diploma -

Clearview Regional High School

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Kelly Schoy