Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Schultz

Red Wing,MN

Summary

Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Mayo Clinic Hospice
03.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and HIPAA.
  • Accountable for ensuring accuracy and completeness of all documents.
  • Transcribed correspondence/documents; maintained calendars; scheduled meetings; answered telephones and provided related follow-through; maintained electronic files and records.
  • Routinely served as a resource and mentor to others as opportunities arose
  • Demonstrated initiative, organization, proficiency, and good judgment to optimize the time of those supported.
  • Delivered excellent customer service through prompt responses to patient inquiries, addressing concerns effectively, and building strong relationships.

Veterinary Technician

The Blus Pet Clinic
02.2020 - 03.2022
  • Triaged, admitted, and treated patients under a veterinary doctor's supervision.
  • Monitored and provided treatments to current in-patients (incl. placing IV catheters, calculating drug doses, collecting blood and urine samples, and running in-house laboratory tests).
  • Performed routine diagnostic tests as required (e.g. parasitology, serology), labeled test samples to ensure correct identification.
  • Conducted daily rounds to observe and document the condition of animals.
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.

Shift Lead

Banfield Pet Hospital
08.2017 - 02.2020
  • Assisted hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients.
  • Day-to-day supervision of the team, ensured quality medical care, exceptional client service, associate engagement and maximum productivity.
  • Provided professional, efficient and exceptional client service (lead by example), ensuring all associates do the same; effectively resolve client issues.
  • Assisted in effectively scheduling associates to meet client needs accordingly.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.

Office Manager

HealthSource
05.2016 - 07.2017
  • Answered all phone calls and patient questions; provided any follow-through needed.
  • Took charge of billing and insurance eligibility and verification.
  • Processed all ERN's and checks received in the office.
  • Scheduled patient appointments and handled all paperwork for new and existing patients.
  • Helped develop x-rays and construct posture screens for all new patients.
  • Filed all paperwork pertaining to office expenses.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Education

Association of Arts Degree -

Iowa Central Community College
Fort Dodge, IA
12.2012

High School Diploma -

Pocahontas Area Community High School
Pocahontas, IA
12.2010

Skills

  • Computer literate including but not limited to having extensive experience working with Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft Outlook and Microsoft PowerPoint
  • Computer centered classes in both high school and college to enhance typing skills
  • Regular use of email and Microsoft Teams/Zoom as a form of communication around an office
  • Ability to type over 65 wpm
  • Able to present and communicate complex ideas clearly and concisely
  • Open-minded and friendly; committed to problem-solving and success
  • 15 years of customer service experience
  • 3 years of office administration experience

Timeline

Administrative Assistant

Mayo Clinic Hospice
03.2022 - Current

Veterinary Technician

The Blus Pet Clinic
02.2020 - 03.2022

Shift Lead

Banfield Pet Hospital
08.2017 - 02.2020

Office Manager

HealthSource
05.2016 - 07.2017

Association of Arts Degree -

Iowa Central Community College

High School Diploma -

Pocahontas Area Community High School

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Kelly Schultz