Kelly Schulz
Phoenix,Arizona
Summary
Adaptable Administrative Assistant with experience in a variety of industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, Patient Care Coordinating, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Hands-on skills in using applications such as MS Office and QuickBooks to facilitate daily office operations.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
Advanced Spine and Pain
Phoenix , AZ
02.2024 - Current
- Patient Support and Communication: I act as the main point of contact for patients, helping them navigate the healthcare system. This involves answering questions, addressing concerns, and providing information about treatments, procedures, and healthcare services.
- Scheduling and Coordination: You manage and schedule patient appointments, ensuring that all necessary follow-ups, tests, and treatments are organized efficiently. This requires close coordination with doctors, nurses, and other healthcare professionals.
- Administrative Duties: You handle various administrative tasks such as maintaining patient records, processing insurance claims, and ensuring that all documentation is accurate and up-to-date.
SEO Specialist
Earth.com
01.2018 - Current
- Perform keyword research and competitive analysis to optimize existing content and uncover new opportunities
- Managed company WordPress website back-end including plugins, tools, and database
- Provide technical SEO support and oversee crawling, indexing, XML sitemap generation and implementation, schema markup, etc
- Set measurable goals that demonstrate improvement in marketing efforts
- Writing new content and optimize existing website content for specific keywords
- Created original SEO content and implemented semantic HTML for client websites
- Managed social media campaigns and reviewed all website content in order to optimize it
- Improved Rankings page to top 5 with 15 plus high competition keywords
- Assisted with development of social media application
- Developed and implemented digital marketing strategies which significantly increased the website's ranking and attracted more potential customers to the website
Dental Assistant
City Center Dental Group
10.2017 - 02.2021
- Efficiently manage patient care, office and laboratory duties within a multispecialty dental group
- Expose and process dental X-rays; maintain patient records and lab equipment; sterilize instruments; assist office manager with patient scheduling, billing and insurance claims; and educate patients on postoperative and general oral health care
- Maintain clean, sterile and positive environments optimizing patient comfort and safety
- Built a loyal patient following; frequently requested by patients to serve as their dental assistant
- Discussed treatment plans with patients and scheduled appointments accordingly
Office Manager
Preview Models
10.2015 - 11.2017
- Manage and oversee day to day activities of operations including planning and coordinating with other departments
- Established brand awareness through services and events promotion in U.S, Canada, Europe and South America
- Communicating regularly with upper management regarding problems or issues
- Sorted, organized, and maintained office records accurately
Hair Stylist
A Style Concierge Salon
09.2009 - 10.2015
- Deliver high quality hair styling services to a diverse range of clients, including cuts, chemical services, and therapeutic hair and scalp treatments
- Recommend treatments and additional services to guests, upsell products and services, and generate over $5K in additional revenue month over month
- Build rapport with clients, communicate with empathy and understanding, achieve an 85% retention rate, and receive monthly customer satisfaction ratings of 89%-94%
Education
High School Diploma -
Fort Mill High School
Fort Mill, South Carolina01.2005
Skills
- Perform keyword research
- Tools
- Patient Education
- Database
- Healthcare operations
- Office Administration
- Organizational standards
- Developed and implemented digital marketing strategies
- Increased the website's ranking
- Attracted more potential customers
- Efficiently manage patient care
- Office and laboratory duties
- Expose and process dental X-rays
- Maintain patient records
- Sterilize instruments
- Assist office manager
- Patient scheduling
- Written and Verbal Communication
- Customer service
- Office administration
- Schedule management
Timeline
Patient Care Coordinator
Advanced Spine and Pain
02.2024 - Current
SEO Specialist
Earth.com
01.2018 - Current
Dental Assistant
City Center Dental Group
10.2017 - 02.2021
Office Manager
Preview Models
10.2015 - 11.2017
Hair Stylist
A Style Concierge Salon
09.2009 - 10.2015
High School Diploma -
Fort Mill High School
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