Kelly Schuster

Work History

CVS Aetna

04.2013 - Current

Utilized evidence-based practices in delivering health coaching services, optimizing effectiveness and efficiency of care provided.
Trained new Nurse Health Coaches on best practices and organization-specific protocols, ensuring quality care across the team.
Increased patient satisfaction scores by establishing strong rapport and consistently addressing individual needs.
Reduced hospital readmission rates through effective health coaching and follow-up care.
Improved patient adherence to treatment plans by providing consistent support and education.
Led initiatives focused on expanding access to healthcare, addressing social determinants of health.

Nazareth Hospital

04.2005 - 04.2013

Administered medications and treatments as prescribed by physicians.
Streamlined workflow in a fast-paced environment by maintaining accurate documentation, prioritizing tasks efficiently, and communicating effectively with colleagues.
Collaborated with interdisciplinary teams to develop comprehensive care plans and facilitate seamless transitions for patients between hospital departments.
Promoted a culture of safety within the nursing unit through strict adherence to infection control protocols, proper handling of hazardous materials, and consistent use of personal protective equipment.
Advocated for patients'' best interests in interdisciplinary team meetings by presenting relevant clinical information and making recommendations based on their needs and preferences.
Enhanced patient satisfaction by addressing individual concerns, answering questions, and offering emotional support during the recovery process.
Facilitated smooth shift transitions with thorough reporting of patient statuses during hand-offs between nursing staff members.
Reduced readmission rates through thorough discharge planning, clear communication with patients and families, and diligent follow-up care.
Enhanced team performance through active participation in ongoing professional development opportunities, sharing knowledge gained with colleagues to improve overall nursing practice.

Home Health Corporation of America

02.2004 - 03.2005

Educated patients and families on available resources and support services within the community.
Enhanced patient satisfaction by coordinating and scheduling timely home health services.
Established strong relationships with local organizations for effective collaboration in serving the community''s healthcare needs.
Facilitated smooth transitions from hospital settings to home environments for patients requiring ongoing care assistance.

Elder Health Insurance

03.2002 - 01.2004

Advocated for patients'' needs while navigating complex healthcare systems, ensuring access to high-quality care at all times.
Increased patient adherence to treatment plans through consistent monitoring, education, and support.
Reduced patient readmission rates by implementing effective disease management interventions and follow-up care.

Medical College of Pennsylvania

05.1993 - 02.2002

Coordinated with other healthcare professionals both within and outside of the facility to ensure continuity of care and appropriate resource utilization for patients requiring specialized services or treatment modalities.
Promoted a culture of safety within the nursing unit through strict adherence to infection control protocols, proper handling of hazardous materials, and consistent use of personal protective equipment.
Implemented evidence-based interventions to prevent falls, pressure ulcers, and other risks associated with immobility in the hospital setting.

Episcopal Hospital

09.1991 - 04.1993

Administered medications and treatments as prescribed by physicians.
Promoted a culture of safety within the nursing unit through strict adherence to infection control protocols, proper handling of hazardous materials, and consistent use of personal protective equipment.
Mentored new nurses through preceptorship programs to help them acclimate to the hospital setting quickly while developing strong clinical skills.
Performed comprehensive patient assessments upon admission to identify potential issues and create individualized care plans accordingly.
Optimized patient comfort by assessing pain levels regularly and adjusting interventions accordingly to promote healing and reduce discomfort.
Coordinated with other healthcare professionals both within and outside of the facility to ensure continuity of care and appropriate resource utilization for patients requiring specialized services or treatment modalities.
Demonstrated leadership abilities by acting as a charge nurse on numerous occasions, delegating tasks effectively and overseeing unit operations during shift hours.