Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kelly Schweinefus

Cincinnati

Summary

Flexible hard worker ready to learn and contribute to a team success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Reliable Kennel Cleaner with background in maintaining clean and healthy environments for a variety of animal species. Possess strong skills in sanitation procedures, record keeping, and animal care with a keen eye for detail to spot any potential health issues or hazards. Proven abilities to work independently and maintain high standards of cleanliness and safety. Past roles have contributed to improved kennel conditions leading to healthier animals and increased satisfaction among pet owners.

Passionate Equine Specialist known for high productivity and efficiency in task completion. Skilled in horse care, training techniques, and stable management. Excel at communication, problem-solving, and adaptability, ensuring top performance in diverse working environments.

Overview

21
21
years of professional experience
2006
2006
years of post-secondary education

Work History

Brand Ambassador

Victory Marketing Agency
Cincinnati
05.2024 - 06.2025
  • Represented brand at promotional events and community outreach initiatives.
  • Engaged with customers to promote products and enhance brand awareness.
  • Collaborated with marketing team to develop promotional strategies and materials.

Daycare Provider

Self Employed Services
Cincinnati
01.2012 - 01.2024
  • Supervised daily activities for children, ensuring a safe and engaging environment.
  • Developed age-appropriate educational programs to promote learning and development.
  • Communicated regularly with parents, providing updates on child progress and behavior.

Customer Service Representative

Delta Air Lines, Inc
Cincinnati
05.2009 - 11.2011
  • Assisted passengers with flight bookings and itinerary changes.
  • Resolved customer inquiries via phone and in-person interactions.
  • Provided support during boarding processes to ensure smooth operations.
  • Maintained knowledge of airline policies and procedures for accurate assistance.
  • Managed lost luggage claims and communicated updates to customers.
  • Handled ticketing issues while promoting available services and upgrades.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative, kennel cleaner

Town and Country Kennels
Cincinnati
01.2004 - 01.2009
  • Cleaned kennels
  • Coordinated with team members to ensure efficient service delivery.
  • Worked front office checking in pets for their stays along with answering phones and booking pets for stays
  • Cleaned and sanitized kennels to maintain a healthy environment for animals.
  • Fed and monitored dogs, ensuring proper nutrition and hydration daily.
  • Groomed pets, including bathing, brushing, and nail trimming as needed.
  • Assisted in administering medications and vaccinations per veterinarian instructions.
  • Observed animal behavior to identify signs of distress or illness promptly.
  • Coordinated playtime activities to promote socialization and exercise for dogs.
  • Maintained accurate records of animal care, feeding schedules, and medical treatments.
  • Communicated effectively with pet owners regarding their animals' well-being and needs.
  • Provided food, water, and bedding for animals in care.
  • Kept work area clean and organized at all times according to company standards.

Education

Western Hills High School
Cincinnati, OH

Equine Certificate - Equine Science And Management

Diamond Oaks Vocational
Cincinnati, OH
08.2002 - 05.2004

Skills

  • Customer oriented individual with strong communication skills when it comes to meeting expectations in regards to customer needs
  • Familiar with all the different Microsoft and google computer based applications
  • Respectful individual who takes her job very seriously and will work until my job is complete

Languages

English
Full Professional

Timeline

Brand Ambassador

Victory Marketing Agency
05.2024 - 06.2025

Daycare Provider

Self Employed Services
01.2012 - 01.2024

Customer Service Representative

Delta Air Lines, Inc
05.2009 - 11.2011

Customer Service Representative, kennel cleaner

Town and Country Kennels
01.2004 - 01.2009

Equine Certificate - Equine Science And Management

Diamond Oaks Vocational
08.2002 - 05.2004

Western Hills High School
Kelly Schweinefus