Kelly S. Scrivner
Paola,USA
Summary
Dynamic leader skilled in guiding teams through change and achieving results in challenging environments. Proven track record of reducing costs and increasing revenue through effective process implementation and standardization. Committed to delivering exceptional customer service and enhancing client satisfaction.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Operations Manager
MCCS Global Business Services
Kansas City, Mo
01.2024 - Current
- Manage 2 Customer Support analysts who provide ongoing support to 18 MCCS commands, Marines and Global Business Services (GBS).
- Manipulate Power Automate process for Payroll and Accounts Payable new SharePoint online folders protecting PII.
- Directed training and communication efforts during transitions to new workflows, ensuring smooth adoption across teams.
- Provide guidance to the Continuous Improvement team on standardization and workflow development across all accounting process areas.
- Lead initiatives to harmonize accounting procedures across multiple business units, resulting in consistent reporting practices and reduced errors.
- Introduce automation tools and standardize templates that improve productivity and reduced manual effort.
- Partner with finance, IT, and compliance teams to align processes with regulatory requirements and business goals.
Continuous Improvement Manager
MCCS Global Business Services
Kansas City, Mo
11.2020 - 01.2024
- Identify and implement process improvement opportunities across all accounting process areas while establishing best practices and standardization producing real time metrics.
- Managed a team of four Continuous Improvement Analysts who provide ongoing support across GBS and MCCS implementing standardization and removing waste from day-to-day work.
- Implemented the Daily Activity Report (DAR) process in to ConneXion workflow across 18 installations, and 800 sites while adding over 1,900 users. Identified an additional 20 ConneXion projects for future implementation.
- Oversaw execution of the Oracle Fusion transition across GBS in coordination with headquarters and the installations. Captured and currently tracking conversion issues during transition and into hyper care.
- Identified 29 desktops and 36 work tools post Fusion that required updates or complete overhaul. Tracking through initial completion through desktop certification and year end validation.
- Presented continuous improvement and Fusion updates to executives.
- Collaborated with metrics analyst to gather key metrics contributing to future KPI’s.
- Shifted continuous improvement focus to ConneXion workflow enabling real time metrics and standardization for accounts payable, general ledger and payroll.
Continuous Improvement Supervisor
MCCS Global Business Services
Kansas City, Mo
03.2020 - 11.2020
- Completed the standup of the Plan, Do, Study, Act (PDSA) process including charters, tollgates and pipeline reviews across the GBS organization.
- Mentored CI analyst on charters and tollgate reviews moving 11 projects through the CI Pipeline reducing cost by $42, 460.07 and 1,334 hours.
- Introduced ConneXion workflow tool identifying over 20 new opportunities.
- Partnered with SSCJapan to streamline operations between SSCKC and SSCJ.
- Supervised a team of four CI analysts.
Continuous Improvement Analyst
MCCS Global Business Services
Kansas City, Mo
09.2018 - 03.2020
- Provided functional requirements for Robotics Process Automation (RPA) while directing CI analysts on related projects.
- Completed Blue Prism RPA training and received certification.
- Collaborated with Finance Process Managers to identify and implement best practices.
- Standardized projects: Respite care, cash and time off awards, electronic receiving form (ERF).
- Turned off Ephesoft due to limited functionality. Long term, shut off indefinitely – 25K refund.
Full charge bookkeeping
Platinum Construction Group, LLC
Mound City, Ks.
01.2017 - 01.2018
- A/R, A/P, bank and credit card reconciliations, payroll processing.
- Provided weekly financial reporting and processed and filed 1099 forms.
Owner/Operations Manager
Family Owned Business
Paola, Ks.
01.2013 - 01.2017
- Oversaw all business operations, including payroll, vendor relations, and advertising management.
- Managed a team of 8 employees to enhance productivity and efficiency.
- Implemented new point of sale system by hiring and training staff effectively.
Various Roles
SPRINT
Overland Park, Ks.
01.1994 - 01.2015
- Managed team of 10 Sales Compensation Analysts, improving audit accuracy and timeliness by 70% through Access database implementation.
- Oversaw daily billing operations, identifying Revenue Assurance opportunities to enhance cash flow.
- Applied Agile Scrum methodologies to lead product development projects, facilitating weekly calls with stakeholders.
- Mentored team members during outsourcing while maintaining 99.4% audit accuracy rate.
- Developed publisher On-Boarding process for mobile advertising platform, ensuring successful campaign launches.
- Organized weekly cross-departmental review forums to address product issues and drive resolutions.
- Gathered customer feedback at call centers to enhance wireless products and applications, reducing support inquiries.
- Directed five Business Analysts in optimizing project status update processes for improved efficiency.
Education
Bachelor of Science - Business Science in Management
Baker University
Baldwin City, KSBaldwin City, KS
Lean Six Sigma Green Belt -
Johnson County Community College
Overland Park, KSOverland Park, KS
Skills
- Process improvement and standardization
- Operations management
- Resource allocation
- Customer satisfaction strategies
- Project management
- Cost reduction techniques
- Talent recruitment and training
- Service level agreements
- Performance metrics
Certification
Blue Prism Robotics, MCCS Manager’s Essentials, BRIEF LAB Elite Communication, HighGear Administration
Timeline
Operations Manager
MCCS Global Business Services
01.2024 - Current
Continuous Improvement Manager
MCCS Global Business Services
11.2020 - 01.2024
Continuous Improvement Supervisor
MCCS Global Business Services
03.2020 - 11.2020
Continuous Improvement Analyst
MCCS Global Business Services
09.2018 - 03.2020
Full charge bookkeeping
Platinum Construction Group, LLC
01.2017 - 01.2018
Owner/Operations Manager
Family Owned Business
01.2013 - 01.2017
Various Roles
SPRINT
01.1994 - 01.2015
Bachelor of Science - Business Science in Management
Baker University
Lean Six Sigma Green Belt -
Johnson County Community College