Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kelly Senter

Streetsboro

Summary

Dynamic leader with a proven track record at ICU Mobile, enhancing affiliate operations and driving strategic initiatives. Expert in program management and customer relationship building, I excel in coaching teams to achieve operational excellence and sustainability. Adept at fleet oversight, I foster collaboration to optimize resources and elevate service delivery.

Overview

25
25
years of professional experience

Work History

Director of Fleet and Affiliate Advancement

ICU Mobile
08.2024 - Current
  • Oversee operations and support for 38 affiliates nationwide, ensuring alignment with ministry goals and mission.
  • Provide coaching and guidance to affiliate leaders to enhance operational success and sustainability.
  • Manage maintenance and readiness of mobile medical units used for outreach and service delivery.
  • Develop strategies to strengthen affiliate programs, improve resource utilization, and promote efficiency.
  • Collaborate with cross-functional teams to ensure affiliates receive technical, logistical, and administrative support.
  • A Ministry Division of Care Net

Sr. Customer Service Representative / Sales Representative

Progressive Insurance
11.2000 - 08.2024
  • Delivered exceptional customer service to commercial clients, ensuring satisfaction and long-term retention.
  • Consulted with businesses to identify insurance needs and recommended tailored policy solutions.
  • Consistently met and exceeded sales goals through a combination of consultative selling and relationship management.
  • Resolved complex client issues with professionalism and efficiency, ensuring compliance with company and regulatory standards.
  • Collaborated with team members to improve service delivery, product knowledge, and client engagement strategies.
  • Commercial Auto Division

Education

Diploma -

Mentor High School
Mentor, OH

Skills

  • Customer Relationship Management
  • Sales & Negotiation
  • Team Leadership & Coaching
  • Program & Operations Management
  • Strategic Planning
  • Communication & Interpersonal Skills
  • Fleet & Maintenance Oversight
  • Faith-Based Organizational Leadership

Additional Information

Passionate about mission-driven work and community outreach initiatives., Strong background in client relations, cross-team collaboration, and operational optimization.

Timeline

Director of Fleet and Affiliate Advancement

ICU Mobile
08.2024 - Current

Sr. Customer Service Representative / Sales Representative

Progressive Insurance
11.2000 - 08.2024

Diploma -

Mentor High School
Kelly Senter