Kelly Sergotick

Ensures game integrity through strict adherence to PA Gambling Control Board policies and regulations. Enhances customer experience by providing friendly and efficient service during table games sessions. Contributes to casino revenue growth by effectively managing multiple table games simultaneously. Collaborates with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction. Manages high-stress situations effectively, remaining calm under pressure while maintaining professionalism. Exhibits flexibility in adapting to various roles within the casino, as needed. Promotes teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance. Effectively and thoroughly communicates important information to coworkers.

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service. Maximized table turnover rate by efficiently managing seating arrangements and waitlists. Provided attentive service during high-volume periods without sacrificing attention to detail. Worked with POS system to place orders, manage bills, and handle complimentary items. Maintained thorough menu knowledge to sufficiently answer questions regarding menu item ingredients and cooking methods. Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials. Streamlined order processing by accurately updating inventory management software after each task completion. Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first. Demonstrated adaptability during busy seasons or unexpected events, adjusting priorities quickly to maintain smooth workflow. Reduced loading times for shipping trucks by efficiently organizing and staging pallets. Contributed to a positive work environment through open communication with colleagues and supervisors, fostering strong collaboration within the department. Supported efficient warehouse operations by assisting in the preparation of outbound shipments when necessary.

Assisted borrowers in selecting suitable repayment plans, leading to timely payments and improved financial stability.. Enhanced borrowers' knowledge by providing clear and concise information about student loan repayment options and various benefits of loan forgiveness programs. Conducted thorough evaluations of borrower financial situations for accurate recommendations on appropriate repayment plans. Reviewed deferment and forbearance applications for accuracy and compliance with reporting standards. Maintained updated knowledge of federal regulations and guidelines to communicate to borrowers at all times. Managed a workload of over 100 borrowers per day while maintaining exceptional standards of accuracy and professionalism. Established detailed case notes for each borrower interaction, facilitating seamless communication among team members. Achieved high levels of customer satisfaction by consistently exceeding performance expectations. Supported new hires during training by sharing insights from personal experiences.

Ensured compliance by diligently maintaining documentation related to shipping and receiving operations. Prepared detailed reports for management on daily logistics performance. Streamlined logistics processes by implementing efficient team strategies and workflows. Analyzed data trends to predict demand accurately, allowing for adjustments in resource allocation as needed. Supervised a diverse team, ensuring clear communication and collaboration for efficient operations. Reduced order processing time with accurate data entry and effective communication between departments. Managed inventory levels, ensuring timely replenishment of stock to prevent delays in shipments. Updated and maintained databases to track shipments and inventory. Streamlined office operations by pioneering efficient filing systems and organizational tools. Resolved shipping discrepancies by coordinating courier deliveries. Ensured timely completion of projects by monitoring progress and facilitating collaboration amongst the team. Fostered a positive work environment through effective leadership.