Kelly Serrano

Cared for 32 month old baby boy.

• Engaged children in outdoor and indoor fun, educational activities such as visits to local parks.
• Prepared healthy, age-appropriate snacks and meals.
• Removed hazards and developed appropriate boundaries and rules to develop safe environment for children.
• Closely monitored children's play activities to verify safety.
• Dressed, changed diapers and made milk bottles as part of the day.
• Did various types of activities , including playing, reading and singing songs to maintain extracurricular routines.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Maintained updated list of emergency contact information and child's health information in case of emergencies.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
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• Communicated positively with children and guardians.

• Cared for a 13 year old boy.
• Prepared healthy, age-appropriate snacks and meals.
• Maintained updated list of emergency contact information and child's health information in case of emergencies.
• Fostered close relationships with children by discussing school, friends and hobbies.
• Monitored children's play activities to verify safety.
• Made healthy snacks and meals.
• Assisted with light housekeeping duties as well as running errands.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Assisted customers with setting special order requests, and arranging merchandise pick-up.

• Cleaned and sanitized cashier workstation and scanning area.
• Helped customers complete purchases, and locate items.
• Removed trash, swept and mopped floors for professional appearance.
• Packed customer orders into boxes and bags, transferring to shopping cart.
• Helped clients transport large or bulky items into vehicles.
• Worked with other associates to support cashiers and management needs.
• Retrieved items for customers and verified prices.
• Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
• Increased access to inventory by supporting merchandise stocking and search efforts.
• Conducted inventory counts by adding each item in stock and documenting in [System].
• Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
• Performed cash, card and check transactions to complete customer purchases.

• I cared for 4 girls , they were all siblings and ranged from ages 4 to 10.
• Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
• Assisted children with homework assignments and special projects across different subjects.
• Prepared healthy, age-appropriate snacks and meals.
• Assisted older kids with homework, school projects and chores.
• Met children at bus stop to walk home and assist with crossing street.
• Fostered close relationships with children by discussing school, friends and hobbies.
• Played games, worked on puzzles and read books to young children.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Communicated positively with children and guardians.