KELLY SHAMBLIN
Pompano Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive positive business results. With over 8 years in customer relations.
Overview
15
15
years of professional experience
Work History
Secretarial Assistant
BARTZOKIS, RUBENSTEIN AND SERVOSS
BOCA RATON, FLORIDA
08.2014 - Current
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system and greeted callers enthusiastically.
- Entered data into Emedrec system and updated customer contacts with information to keep records current.
- Monitored supervisor's work calendar and scheduled appointments
- Customer Service Representative with over 10 years experience in telephone customer service.
- Maintained a high level of customer service through effective verbal and written communication skills.
Customer Service Representative
Chewy.com
Deerfield Beach, United States
01.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Front Desk Associate
Boca Raton Physicians
Boca Raton, FL
01.2009 - 05.2014
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected copays
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
GED -
North East High School
Oakland Park Florida06.2007
Technical Degree - Medical Assisting
Concorde Career Institute
Miramar, FL02.2006
Skills
- Education Administration
- Multi-Line Telephone Systems
- Advanced Excel Spreadsheet Functions
- Clerical Support
- Multitasking and Time Management
- Appointment Coordination
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Answering Customer Questions
- Credit Card Payment Processing
Timeline
Customer Service Representative
Chewy.com
01.2021 - 07.2022
Secretarial Assistant
BARTZOKIS, RUBENSTEIN AND SERVOSS
08.2014 - Current
Front Desk Associate
Boca Raton Physicians
01.2009 - 05.2014
GED -
North East High School
Technical Degree - Medical Assisting
Concorde Career Institute
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