Kelly Shampine
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I have over 30 plus years of expertise working in high-volume environments. A knowledgeable professional with a background reviewing documentation in accordance with corporate procedures. A smart individual with exceptional communication skills that have been honed collaborating with attorneys, title company representatives and customers.
Overview
13
13
years of professional experience
Work History
Real Estate Broker
Lake Norman Realty
08.2022 - Current
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
Residential House Cleaning Business Owner
Charlotte House Cleaners
07.2018 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations of cleaning services provided.
- Managed day-to-day business operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Prepared bank deposits and handle business sales and transaction reports.
Remote Mortgage Closer
BBMC Mortgage
10.2017 - 02.2018
- Streamlined the recording of mortgage documents by establishing relationships with local government offices for expedited processing times.
- Organized and prioritized multiple loan files simultaneously, maintaining strict deadlines to meet client expectations.
- Reduced errors in loan documentation by implementing thorough quality control measures.
- Reviewed executed documents thoroughly post-closing to ensure completion of required forms before final submission to investor or servicer partners.
- Collaborated closely with underwriters, processors, and title companies for seamless loan closing experiences.
- Increased accuracy in calculating escrow amounts by implementing improved data entry techniques and double-checking computations.
- Prepared the Closing Disclosure for clients and lender to perform an on time closing in accordance with the guidelines set forth by the CFPB.
Remote Mortgage Closer
Evolve Bank & Trust
05.2016 - 10.2017
- Increased accuracy in calculating escrow amounts by implementing improved data entry techniques and double-checking computations.
- Reduced errors in loan documentation by implementing thorough quality control measures.
- Maintained a high level of accuracy and professionalism while managing a large caseload of loans, consistently meeting or exceeding performance targets.
- Collaborated closely with underwriters, processors, and title companies for seamless loan closing experiences.
- Improved loan closing efficiency by streamlining document preparation and verification processes.
Mortgage Processor
Charlotte Metro Credit Union (NKA Skyla)
07.2015 - 04.2016
- Optimized workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
- Collaborated closely with underwriter to expedite loan approvals, resulting in increased productivity.
- Reduced loan application processing time by diligently reviewing and verifying applicant information.
- Set up and completed loan submission packages.
- Maintained compliance with industry regulations through vigilant adherence to guidelines and ongoing training.
Bank Teller
Solvay Bank
07.2011 - 12.2014
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Reconciled cash drawer and resolved discrepancies.
Education
Associate of Occupational Studies - Retail Management
Bryant And Stratton College
Syracuse, NYSkills
- Financial Services
- Cash Management
- Regulatory Compliance
- Customer Relationship Building
- Loan Applications
- Certificates of deposit
- Real estate
- Records Management
Affiliations
- National Association of REALTORS
Timeline
Real Estate Broker
Lake Norman Realty
08.2022 - Current
Residential House Cleaning Business Owner
Charlotte House Cleaners
07.2018 - Current
Remote Mortgage Closer
BBMC Mortgage
10.2017 - 02.2018
Remote Mortgage Closer
Evolve Bank & Trust
05.2016 - 10.2017
Mortgage Processor
Charlotte Metro Credit Union (NKA Skyla)
07.2015 - 04.2016
Bank Teller
Solvay Bank
07.2011 - 12.2014
Associate of Occupational Studies - Retail Management
Bryant And Stratton College
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