Kelly Shannon
McGregor,TX
Summary
Driven Supervisor of Operations and Job Coordinator with a proven track record at Groundhogs Construction and Primoris Services Corp. Excelled in team leadership and operations management, boosting employee morale and increasing profit through strategic planning and workflow optimization. Skilled in staff evaluation and fostering collaborative environments, achieving high customer satisfaction and operational excellence.
Overview
9
9
years of professional experience
Work History
Supervisor of Operations
Groundhogs Construction
06.2020 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Increased profit by streamlining operations.
Job Coordinator
Primoris Services Corp
06.2015 - 04.2020
- Collaborated with cross-functional teams to provide comprehensive support and achieve common goals.
- Managed multiple projects simultaneously for successful completion within deadlines and budget constraints.
- Maintained accurate records of all project-related documentation, ensuring easy access for future reference or audits if required.
- Leveraged excellent negotiation skills when working with vendors or suppliers to secure favorable terms on contracts or agreements.
- Increased client satisfaction with timely delivery of services through effective resource allocation and task prioritization.
- Served as the primary point of contact for all stakeholders involved in the project coordination process.
- Enhanced company reputation with exceptional customer service skills that consistently exceeded client expectations.
Education
High School Diploma -
Mcgregor High School
Mcgregor, TX05.2007
Skills
- Team Development
- Maintenance Oversight
- Staff Evaluation
- Recruitment and hiring
- Program Planning
- Team Leadership
- Operations Management
- Strategic Planning
- Workflow Optimization
Timeline
Supervisor of Operations
Groundhogs Construction
06.2020 - Current
Job Coordinator
Primoris Services Corp
06.2015 - 04.2020
High School Diploma -
Mcgregor High School
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